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Self Service

Self Service

Get answers to simple questions quicker and easier. Why wait for our office hours?  Self Service is available 24 hours a day and 7 days a week!

Have a quick question about what insurance you need?  Or maybe about a trip application?  Answers to these questions and more are available. Simply type your question and check out the answers that appear. 

Simply click on the Self Service button below and you will be taken to a site where you can ask Girl Scout questions and receive answers. 

>>Go to Self Service

 

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Customer Care

The GSNEO Customer Care team is your friend when you’re in need.  We’re ready to guide you along, solve problems, and answer your questions.  Email customercare@gsneo.org or call 800-852-4474, or visit one of our service centers in Macedonia, North Canton, Lorain, and Youngstown.

Below is a list of quick links to get you to where you need to go!  Simply click on the green button(s).

If the help you need is not listed below, use our "Contact Us" form!

Customer Care Quick Links  

NEW for volunteers!

Take your training online! Available 24/7!

>>Learning & Resources Nook

Help with your username or password for registering/renewing yourself and/or your daughter as a member of Girl Scouts on the  online membership system.

Keep track of all the Pathway Passes you've earned!

Have questions about GSNEO Rewards?  Check out our FAQs!

>>GSNEO Rewards FAQs

Need help with your GSNEO PIN number?
Are you new to Girl Scouting?  Need some help deciding what site is the best fit for your troop?  Try our advanced Camp Search feature. Once you decide, getting the site reserved is easy!
Know where you want to go?  Great!  Go right to our site reservation system.
Want to see your order history?  Access your reservation to update your roster? This is the place!
Help with any problems you have with the MyGS or VTK, including your username or password.

Need financial help for uniforms, programs or camp? Apply for Scoutship! 

Scoutship may be awarded to current girl members.  The financial amount awarded is based on income, family size and product sales participation.

Are you a troop or group leader?  Need to report your finances for the year? This is the right place!
Report improprieties at the troop, service unit, or council level to an independent monitoring service. Use the client code 3308649933.
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