Adventure Ahead!

Volunteer Essentials

Girl Scout volunteers are community-builders, champions of fun, and role models for what it means to lead with your heart. And because of your support, Girl Scouts of all ages are emboldened to chase their dreams and make a positive impact in their communities and across the globe. Your mentorship and encouragement are powerful and make a difference—and your girls will carry that support throughout their lives. Thank you for all you do.

This guide is designed to support busy troop volunteers on the go. You can easily find what you need to get started on your Girl Scout journey and search for answers throughout the troop year.

Get started by browsing through these sections:

New Troop Leader?

New troop leader? We’ve got you covered. Check out the New Leader’s Guide to Success, a resource designed especially for you. Plus, council staff and volunteer coaches are ready to help throughout your first year and beyond!

Whatever your volunteer position, your hard work means girls will embark on new adventures, make friendships that last a lifetime, and deepen their connection to their community and the world. We’re calling on all members of society to help girls reach their full potential, and you’ve answered that call. So thank you from the bottom of our hearts!

Welcome to Girl Scouts of North East Ohio

Thank you for volunteering with Girl Scouts of North East Ohio. We are happy to have you on this amazing journey, where we offer the best program for girls to grow into young women of courage, confidence, and character. This guide will help you navigate the world of Girl Scouts.

Girl Scouts of North East Ohio serves nearly 25,000 girls in grades K-12 and 10,000 adult members in Ashtabula, Carroll, Columbiana, Cuyahoga, Erie, Geauga, Huron, Lake, Lorain, Mahoning, Medina, Portage, Sandusky, Seneca, Stark, Summit, Trumbull and Tuscarawas counties. Want to learn more about our Council?

Girl Scouts have been a part of Northeast Ohio since 1912. Local troops and councils formed and merged over the years. In 2007 five councils across 18 counties merged to form Girl Scouts of North East Ohio (GSNEO). GSNEO was formed on October 1, 2007.

>>Learn more about GSNEO history

Customer Care

The Customer Care team is here to answer your questions Monday through Friday 8:30 am – 5 pm.

Customer Care Phone Number: 1-800-852-4474

Customer Care Email: c ustomercare@gsneo.org

Check out our Live Chat and Auto Answer for when Live Chat is not available options.

After-Hours Emergency

Emergency Contacts

Police/Fire/EMS: 9-1-1

Poison Control Center: 800-222-1222

Child Abuse Hotline: 855-642-4453

GSNEO After–Hours Emergency Number: 330-472-2389

Connect with Girl Scouts Online

In addition to this website, GSNEO has a wide variety on online tools you can use. Check us out on social media or take your training online, or find out what's happening near you.

Pixie Plus

Pixie Plus is a friend indeed when you're in need. Looking for a volunteer? Trying to find supplies? Searching for an expert in a field? The GSNEO Pixie Plus is an online “Yelp”-like resource guide to events and activities for Girl Scouts, volunteers, family and friends. You can search by age level, county or keyword to find great opportunities and savings for Girl Scouts!

gsLearn

Girl Scouts’ official online and on-demand training forum. It empowers volunteers to complete training as it works best for them. Complete much of your basic leader training in your gsLearn account.

GSNEO Social Media:

GSNEO Service Centers and Properties

Be sure to check the business hours below!

Office Winter Hours - Effective Labor Day through Memorial Day

Office Summer Hours - Effective Memorial Day through Labor Day

Macedonia Council Shop & Unique Boutique Hours:

Be sure to check out the Shop page for open and close hours before you go!

GSNEO Macedonia
Service Center
One Girl Scout Way
Macedonia, OH 44056

P 330.864.9933/800-852-4474
F 330.467.1901

All Year Office Hours:
Monday-Friday - 8:30am - 5pm

GSNEO Youngstown
Service Center
8580 South Ave.
Youngstown, OH 44514

P 330.652.5876/800.852.4474
F 330-319-8223

Winter Office Hours:
Monday-Friday - 8:30am - 5pm

Summer Office Hours:
Tuesday - Friday - 8:30am - 5pm

GSNEO N. Canton
Service Center

1010 Applegrove St. NW
North Canton, OH 44720

P 330-433-9485/800-852-4474
F 330-499-4475

Winter Office Hours:
Monday-Friday - 8:30am - 5pm

Summer Office Hours:
Tuesday - Friday - 8:30am - 5pm

GSNEO Lorain Service Center

6111 S. Broadway Ave.
Lorain, OH 44053

P 440-233-6112/800-852-4474
F 440-233-7393

Winter Office Hours:
Monday-Friday - 8:30am - 5pm

Summer Office Hours:
Tuesday - Friday - 8:30am - 5pm

GSNEO Satellite Offices: By Appointment Only. Please call 800-852-4474 to schedule.

Cleveland

4019 Prospect Ave.
Cleveland, OH 44103

Tuscarawas

1458 Fifth St. NW
New Philadelphia, OH 44663

NOTE: Individual webpages below are under construction and will be updated to the most recent version by 10/21/22. View the current 2022-2023 policies here: 2022-2023 Volunteer Essentials.

All About Girl Scouts

Engaging Girls & Families

© Copyright 2009–2021 Girl Scouts of the United States of America.  All rights reserved. All information and material contained in Girl Scouts’ Volunteer Essentials guide (“Material”) is provided by Girl Scouts of the United States of America (GSUSA) and is intended to be educational material solely to be used by Girl Scout volunteers and council staff. Reproduction, distribution, compiling, or creating derivative works of any portion of the Material or any use other than noncommercial uses as permitted by copyright law is prohibited, unless explicit, prior authorization by GSUSA in writing was granted. GSUSA reserves its exclusive right in its sole discretion to alter, limit, or discontinue the Material at any time without notice.

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