GSNEO Rewards FAQs
You are leaving girlscouts.org for a website opened by an external party. You will be subjected to the privacy and security policies of the website
What happened to the GSNEO Rewards site? 
With the use of ActiveNet, it is no longer necessary for customers to look up individual discount codes for Pathway Pass Program Credits – they are available to use directly within ActiveNet. While we update this page, please view the information on Pathway Passes and registering for an Activity at gsneo.org/active.
What if I think some funds are missing?
Contact Customer Care at 800-852-4474 or email customercare@gsneo.org.
What are Pathway Pass program credits?
Program credits, or Pathway Passes as they’re known at GSNEO, are funds awarded to individual members, mainly as rewards from participation in the Cookie Program and Fall Product Program, as well as awarded as part of our Scoutship program. These funds can be used toward participation in most GSNEO-sponsored activities and events.
Pathway Pass program credits are individual, not troop, rewards and can only be spent by, or on behalf of, the youth who was awarded the funds.
Where can I find my Pathway Passes?
Pathway Pass program credits are no longer redeemed by individual discount codes to our customers. They instead are available as a dollar amount that can be applied to your activity registration within GSNEO’s ActiveNet system.
Cookie Program and Fall Product Program related program credit amounts:
- First log in to your ACTIVE Network account.
- From your My Account screen, look under Payment and Order Management.
- Select Pathway Pass Program Credits.
You are able to see the available program credits for all family members in your household. The Pathway Pass Program Credits section only shows if your family has available funds.
Scoutship awarded program credits and Scoutship percent-off summer camp Coupons:
These appear as an applicable coupon in your shopping cart once you have added an eligible program and selected the eligible awardee.
How do I apply Pathway Pass program credits for payment on an order?
Pathway Pass program credits are assigned to the member who received the individual reward, and can be spent by or on behalf of that member when registering for an eligible program or activity.
For Product Program-related reward program credits:
After the eligible program and participant have been selected and added to your Shopping Cart, and before moving to the final payment screen:
If you have a program credit funds available for that participant, a box will be visible beneath the event listed in the main pane of your GSNEO ActiveNet screen. Simply type the amount of program credit funds you’d like applied to the enrollment. The purchaser has the option to apply the funds during checkout, apply a partial amount, or save them for a future purchase. You will see the amount reflected in the pane on the right side of the screen (your Order Summary).
You can now proceed to final payment/checkout.
If you’d like to apply funds available from Juliette funds* or Scoutship (whether the camp percentage off coupon or Scoutship program credits), you will use the coupon function in the Shopping Cart instead. This is located in the pane on the right side of the screen, your Order Summary.
Select the dropdown arrow on the Discount box (where the gray text reads Enter coupon code) to view any applicable coupons for the participant your are enrolling. Simply select the applicable coupon and the green Apply button to add the coupon.
Note: If you are adding program credits related to both product program rewards and Scoutship or Juliette funds, add your Coupon first, then apply the other program credits. Adding the coupon after will delete your specified program credit amount in the other pane, so you will need to re-add it.
*Juliette funds must be requested in advance of your order. See Juliette Funds Request for more information.
GSNEO Rewards is the new microsite for members to find all of their discounts. Awarded discounts that are displayed are Pathway Passes from the Fall Product Program, Cookie Program, and Scoutship.
Click on your question below for more information about how GSNEO Rewards works!
Is this where I find my Pathway Passes once they are released from GSNEO?
Yes!
Notification of Pathway Passes being released will be sent via email, announced on gsneo.org, and the GSNEO Facebook page.
Codes will not be sent to the recipients. All Pathway Pass codes will be available on release date in GSNEO Rewards.
What are the different codes good for?
Codes are awarded to girl and adult members based on participation in Council Product Sales Programs and Scoutship.
- Pathway Passesmay be used on any girl program listed on the Events Calendar on the gsneo.org website that accepts discounts.
- Council Shop Scoutship discounts may be used to purchase essential uniform pieces at the Council Shop. Essential uniform pieces are listed in the award notification.
- Summer Camp Scoutship discount may only be used toward the program fee that is greater than $100 for one (1) summer program and one (1) girl for which it was awarded.
FA - Scoutship Award Pathway Pass
SP - Cookie Program Pathway Pass
MSP - Fall Product Program Pathway Pass
Scoutship awards for girls in the Council Shop and Summer Camp discount percentages are no longer issued codes.
Pathway Passes are not eligible for use for troop camping, equipment rental, or in the retail shops.
How do I use Pathway Passes as payment?
- Passes are added on the payment page, in the discount code box.
- Multiple codes can be used. They need to be entered all at one time separated by a comma.
- Passes must be applied at the time of registration. Credits will not be issued.
- Unused pathway pass amounts do not carry over.
- Passes can only be applied to payment for girl programs.
Do I need to create another username and password to access GSNEO Rewards?
No.
To access your list of codes on GSNEO Rewards, you simply need:
- first name
- last name
- troop number (must be 5 digits)
- email address
All of the items must match exactly what we have on file for the girl or adult member to access codes.
If you do not know your troop number or your email has changed, please contact Customer Care at 800-852-4474 or email customercare@gsneo.org.
Why is there a "Log Out" button if I don't need a username or password?
A “Log Out” button is available for anyone using a public computer. This button removes the traces of your visit to GSNEO Rewards and takes you back to the gsneo.org website.
If you are using a public computer, we recommend that you print your code list.
I'm a troop leader. May I access all of the girls in my troop for their codes?
Pathway Passes are earned rewards that belong to the girl. Troop leaders may access the codes if they have received caregiver permission first.
Scoutship awards are based on private and priviledged information and any individuals accessing codes must first have caregiver permission.
How do I access several girls in GSNEO Rewards?
GSNEO Rewards is designed to access the codes for one member at a time.
If you have multiple girls to check codes for, simply click on “Start Over” and you will be taken to the home page of GSNEO Rewards to begin another code search.
Why doesn't a code disappear once it is used?
GSNEO Rewards is not linked to Events Registration. When a code is used, you will need to check it off as “used” in the box to the right of the code in rewards.
The system is set to display all codes that are currently valid. If you have used a code, it will still show in GSNEO Rewards.
Once a code has reached its expiration date, the code will disappear from the site.
Remember, all codes are good for one-time use only!
What if I don't know which codes I have used?
Contact Customer Care at 800-852-4474 or email customercare@gsneo.org and they can check on the codes for you.
Remember to manage your rewards by “clicking” on the “Used” box to indicate which codes you have used.
Can I download or print my codes?
Yes! Rewards may be downloaded in an Excel file format or printed. Buttons are available above the codes for both of these features.
What if I think some of my codes are missing?
Contact Customer Care at 800-852-4474 or email customercare@gsneo.org.
