SouthPark Mall Lock-In

February 20-21, 2027

Welcome to the 2027 SouthPark Mall Lock-In information page! You can find all required forms and event updates here! Be sure to check often—we’ll be updating this page to include all details about our biggest event of the year! Click here to register!

Our GSNEO Council Shop will be at the 2027 SouthPark Mall Lock-In! There will be a variety of apparel, girl-friendly items, and Girl Scout-branded merchandise. Prices start at $3!

Hours for the GSNEO Pop-up Shop will be: 7:00 PM until 1:00 AM. GSNEO gladly accepts cash, checks, and credit/debit cards.

Helpful Hints for Check-In

SouthPark Mall Participating Stores (coming soon)

SouthPark Mall Lock-In Information Packet

SouthPark Mall Banner Competition Form

Top Ten Things to Know

1. Registration toggle arrow

Event registration will open on September 15 at 6:00 AM and close on January 12 at 11:59 PM. Those who register early benefit from a reduced price of $40. Registration orders completed by January 4 at 11:59 PM will be $40 per person. Any order taken after January 4 at 1:59 PM will be $45 per person. Registrations after the close date of January 12 will only be accepted in limited, difficult circumstances. ALL registrations after the close date of January 12 will incur a $5 late fee per person.

2. SouthPark Mall Hold Harmless Form toggle arrow

SouthPark Mall requires a Hold Harmless form to be completed for ALL event participants – girls, adult chaperones, and volunteers on the night of the event. This is an electronic form that must be submitted PRIOR to the event, and no later than February 1. Parent/Guardian signatures are required for participants under age 18. Those who do not submit the form will not be able to attend the event.

A link for the form will be include in your registration confirmation. This email and link should be forwarded to ALL PARTICIPANTS that were registered in the order. Each participant can then complete the form and click submit. The form is available here for review and completion.

Electronic forms allow us to generate a report to identify who has not completed this requirement. Email notification will be sent to those who need to submit the forms.

3. Event Volunteers toggle arrow

We need volunteers to help make our Mall Lock-In event a success! We’ve opened up this opportunity to any adults who would like to help, AND Girl Scout Ambassadors who are interested in a different way to experience this event! Go online to our Get Connected site and register for your choice of volunteer options and the date/time that works best for you. Volunteers will be needed to pack and distribute t-shirts/wristbands/bags, assist with check-in for the event, and facilitate activity stations during the event. THANKS in advance!!

Click the location link of your choice to sign up for a volunteer shift!

Pre-Event Volunteer Shifts

Date	Location	Shift
February 8	Jane Norton Girl Scout DreamLab in Sheffield	12:00 PM - 4:00 PM
February 8	Jane Norton Girl Scout DreamLab in Sheffield	4:00 PM - 8:00 PM
February 9	GSNEO Macedonia Office	12:00 PM -4:00 PM
February 9	GSNEO Macedonia Office	4:00 PM -8:00 PM
February 10	GSNEO Macedonia Office	12:00 PM -4:00 PM
February 10	GSNEO Macedonia Office	4:00 PM -8:00 PM
February 14	Southpark Mall	1:00 PM -5:00 PM
February 15	Southpark Mall	11:00 AM -2:00 PM
February 15	Southpark Mall	5:00 PM -8:00 PM
February 16	Southpark Mall	11:00 AM -2:00 PM
February 16	Southpark Mall	5:00 PM -8:00 PM
February 17	SouthPark Mall	11:00 AM - 2:00 PM
February 17	SouthPark Mall	5:00 PM - 8:00 PM

Night of Event Volunteer Shifts

February 20, 2027 - Event Check-In	6:00 PM - 9:30 PM
February 20-21, 2027 - Activity Station	8:00 PM - 11:00 PM / 11:00 PM - 3:00 AM
February 20, 2027 - Items Pickup/Float	6:00 PM - 11:00 PM
February 20-21, 2027 - Door Monitor	9:00 PM - 11:30 PM / 11:30 PM - 2:00 AM / 2:00 AM - 3:30 AM

4. Early Pick-Up Option toggle arrow

We will be offering pick-up opportunities at the Jane Norton Girl Scout DreamLab, our GSNEO Macedonia Office, AND SouthPark Mall. Be sure to select your pick-up location upon registration. If no location is selected, your items will be available for pick-up at SouthPark Mall.

Pick up your event items (T-shirts/Wristbands/Bags) in advance to avoid long lines on the night of the event! A full schedule of early pick-up dates and times is listed below.

Bring your RECEIPT FOR REGISTRATION – either printed or on your mobile device. The receipt has a DETAILED INFORMATION section that shows how many Girl Scouts and adults were registered, t-shirt sizes, and check-in time selection. This will help our team of volunteers to provide you with the correct items you ordered. You will be able to pick up for others, as long as you have their RECEIPT FOR REGISTRATION. We’ll have you sign a master list to confirm that you have received everything.

Here’s a full list of EARLY PICK-UP times to choose from:

Date	Location	Time
Monday, February 8	Jane Norton Girl Scout DreamLab in Sheffield	12:00 PM - 8:00 PM
Tuesday, February 9	GSNEO Macedonia Office	10:00 AM - 8:00 PM
Wednesday, February 10	GSNEO Macedonia Office	12:00 PM - 8:00 PM
Sunday, February 14	SouthPark Mall	1:00 PM - 5:00 PM
Monday, February 15	SouthPark Mall	11:00 AM - 2:00 PM
Monday, February 15	SouthPark Mall	5:00 PM - 8:00 PM
Tuesday, February 16	SouthPark Mall	11:00 AM - 2:00 PM
Tuesday, February 16	SouthPark Mall	5:00 PM - 8:00 PM
Wednesday, February 17	SouthPark Mall	11:00 AM - 2:00 PM
Wednesday, February 17	SouthPark Mall	5:00 PM - 8:00 PM

Can’t make it for any early pick-up options? No worries – you can also check in and pick up on the night of the event! If you plan to pick up the night of the event, join the "pick up wristband" lane to pick up your wristbands and head to the GSNEO pickup location at SouthPark Mall to grab the rest of your items!

5. Check-In toggle arrow

Check-in will be held from 7:00 PM to 9:00 PM at the Southeast Main Entrance. We'll be offering a staggered check-in in half-hour increments. Please review your confirmation for the time you selected and prepare to check in at that time. Park near this entrance by light poles #52 and #53. Enter through the Southeast Main Entrance doors - DO NOT ENTER through any other mall entrances. You will be redirected to enter the Southeast Main Entrance doors.

There will be several check-in lanes with easy-to-find signage to help you check in quickly and easily. Lanes will begin near the entrance doors and will wind around the hallway to the check-in point.

Be sure all group participants have their individual QR code tickets available, either printed or on their mobile devices. Individual QR codes can be found on the RECEIPT FOR REGISTRATION in the Ticketing section (click on 'download tickets to print' or 'display mobile tickets').

Groups that take advantage of Early Pick-Up will receive their EVENT WRISTBANDS when picking up t-shirts, etc. When you arrive, choose one of the GS PASS LANE to check in. Have your wristbands ON and QR CODE ready to scan.

If you are not able to do early pick-up, choose one of the PICK UP WRISTBAND LANE(s). You will receive your wristbands and be directed to the GSNEO early pickup space located in the mall. More details about the space will be coming at the beginning of the year.

6. Campsites toggle arrow

You can begin setting up your campsite space ONLY after the mall closes at 8 PM. Be sure to keep your items contained along the edges of the hallway to allow walkways throughout the mall. Please do not tape signs to store walls/windows. HINT: Bring as little as possible with you OR bring a wagon to transport those items you don't feel like carrying at the end of the night. The more you carry in, the more you have to carry out with tired girls!

PLEASE keep ALL mall lounge seating areas open for everyone to use throughout the night. These spaces are not to be used for troop campsites. Groups using these sites will be asked to move to a new location. If we find group gear in these lounge areas and no troop member is available at the site, we may move your gear to the designated GSNEO retail space.

7. Opening Ceremony toggle arrow

We’ll start up the fun at 9:00 PM in the Mall Center Court. This time allows you to set up your campsite and gather at center court to kick off the event! After the opening ceremony, you’ll enjoy a full night of stage performances, activity stations, and shopping at participating stores!

8. Banner Competition toggle arrow

Plan ahead to participate in the BANNER COMPETITION.

Banners should be dropped off at any drop-off location on the designated day we are open. Please refer to the early pick-up times below for specific dates/times/locations for banner drop-off. Banners must be dropped off at SouthPark Mall by Tuesday, February 16, to be hung for the event.

Date	Location	Time
February 8	Jane Norton Girl Scout DreamLab	10:00 AM - 8:00 PM
February 9	GSNEO Macedonia Office	10:00 AM - 8:00 PM
February 10	GSNEO Macedonia Office	12:00 PM - 8:00 PM
February 14	SouthPark Mall	1:00 PM - 5:00 PM
February 15	SouthPark Mall	11:00 AM - 2:00 PM
February 15	SouthPark Mall	5:00 PM - 8:00 PM
February 16	SouthPark Mall	11:00 AM - 2:00 PM
February 16	SouthPark Mall	5:00 PM - 8:00 PM
February 17	SouthPark Mall	11:00 AM - 2:00 PM
February 17	SouthPark Mall	5:00 PM - 8:00 PM

A panel of judges will determine the winning entries. Winners will be texted directly at 2:30 AM. Banners will be removed at 2:30 AM and placed on tables behind the center stage area. All banners must be picked up and taken home with the troop. Any banners not claimed before closing at 4:00 AM will be discarded.

Banner Competition Form

9. Departure toggle arrow

All groups must collect their banners before departure. They will be available after 3:30 AM. Any banners remaining after the event will be disposed of.

We’ll begin departure at 4:00 AM. We ask that you clean your campsite and gather your items, leaving the space cleaner than you found it. We will provide trashbags to each group to assist you with cleaning your area.

Plan to stagger departures between 4:00 AM - 5:00 AM. This will allow for less congestion at the exit door and the parking lot. Do not plan to bring your vehicles to the door for departure, this will cause a traffic jam and unsafe walking space. Plan to walk as a group to your vehicles in the parking lot.

10. Event Rules toggle arrow

To be respectful of all participants, the following rules will be enforced during our event. Please review this list with all girls and adults in your group.

Adults are responsible (as always) for their group’s behavior.
Lounge seating areas are not to be used as campsites.
Keep campsite areas contained to allow a walkway throughout the mall.
Keep campsite and common areas clean and dispose of trash.
Do not hang signs on walls or windows – they will be removed.
Wear shoes at all times (unless you are sitting/sleeping at your campsite).
No running in the mall – there are too many people for this.
No gymnastics – handstands, backflips, etc. are unsafe on concrete floors!
No throwing items in the mall or dropping objects from the upper floor.
Use elevator only when needed for transportation – not as a fun ride.
Use escalators safely – wear shoes, stand up, ride in correct direction only.

Required Information

SouthPark Mall Hold Harmless Form

Other FAQs about the Mall Lock-In

Can we add girls after we register our troop/group for the event? toggle arrow

It’s best to register the full group together when possible. Of course, you can add more people up until the close date, and you'll do that by placing an additional order. Please bring all registration confirmations with you for check-in and when picking up items for your group.

I have a girl/adult who can no longer attend the event. Can I give their ticket to another person? toggle arrow

Yes, you can make adjustments to your group if needed. Please note that ALL participants (girls and adults) must be currently registered members of Girl Scouts in order to attend the event. All adult chaperones who attend the event must also be approved volunteers with a completed background check. AND, all participants must complete the SouthPark Mall Hold Harmless form online. These forms are due by February 1.

We will not be able to make changes to the t-shirt sizes that were ordered. If the new attendee is not part of your troop/group, you will be responsible for getting items to her (t-shirt, event wristband, etc.)

If you make changes to your group, please notify customercare@gsneo.org so that we can update our roster and make sure we have Hold Harmless forms submitted for the correct attendees. We also need this information in the event of an emergency.

I'm an adult chaperone, do I have to fill out the Hold Harmless form also? toggle arrow

YES – all Mall Lock-In participants must complete the hold harmless form. Refer to question 1 for more information.

>>SouthPark Mall Lock-In Hold Harmless Form

Can we arrive late or leave early? toggle arrow

We understand that life sometimes doesn’t go according to plan, so we do allow late arrivals/early departures in limited circumstances.

Event check-in will be from 7:00 PM - 9:00 PM. If you need to schedule arrival after 9:00 PM, please contact GSNEO to make specific arrangements with the Girl Experience team - reach out to customercare@gsneo.org.

If you have an emergency on the night of the event and need to leave early, please complete the 'Early Check Out' QR code that is posted around the mall. GSNEO staff will verify your list when you arrive at the Southeast Main Entrance. Remember, this is a lock-in event, and participants should plan to stay for the entire event.

Where do we park and enter the mall? toggle arrow

Park in the southeast entrance near light poles #52 and #53. Entrance for the event is only through the Southeast Main Entrance doors.

We want all cars to be in the same area for added security when entering and exiting. Do not park in other areas around the mall. You will not have access to enter or exit from other locations.

What can we bring to the mall event? toggle arrow

Bring as little as possible so you don’t have to carry too much! It’s helpful to have sleeping bags or camp chairs to hang out at your campsite for the night. Many troops bring a wagon to help transport items, and a small cooler with refreshments to feed the kiddos and card games or books for quiet time.

When can we set up our campsite? toggle arrow

You can begin setting up campsite spaces after the mall closes at 8 PM. Please do not set up prior to this time. Also, do not use mall lounge seating areas as campsites. All event participants should have an equal opportunity to sit in lounge areas throughout the night.

Can we send family or friends to set up our campsite before 8:00 PM? toggle arrow

Please do not send family/friends to the mall early to secure a campsite for you. In past years, some have staked a claim to comfy lounge areas as a campsite by sending others to hang out in these areas until the time of the event arrival. All comfy lounge areas must be available for all to use throughout the night. Please respect these spaces and realize that many would like to sit here for a bit and relax or visit with others during the event.

What do we get for the program fee? toggle arrow

Each girl/adult participant will receive a t-shirt, fun patch, performances, a movie at center court, and activities. The event fee also covers staffing and safety/emergency personnel. Food and snacks are not included. Several restaurants in the Food Court will stay open late during the event. You are welcome to bring your own snacks/beverages.

Can I pick up my t-shirt and event goodies early? toggle arrow

Yes, absolutely – in fact, we encourage it! This will help to limit long lines on the night of the event! If you are picking up at SouthPark Mall, visit us at the location that works best for you!

Here’s a list of dates/locations/times:

Date	Location	Time
February 8	Jane Norton Girl Scout DreamLab	12:00 PM - 8:00 PM
February 9	GSNEO Macedonia Office	12:00 PM - 8:00 PM
February 10	GSNEO Macedonia Office	12:00 PM - 8:00 PM
February 14	SouthPark Mall	1:00 PM - 5:00 PM
February 15	SouthPark Mall	11:00 AM - 2:00 PM
February 15	SouthPark Mall	5:00 PM - 8:00 PM
February 16	SouthPark Mall	11:00 AM - 2:00 PM
February 16	SouthPark Mall	5:00 PM - 8:00 PM
February 17	SouthPark Mall	11:00 AM - 2:00 PM
February 17	SouthPark Mall	5:00 PM - 8:00 PM

Where do we go for early pick up? toggle arrow

Pick-up your event items (T-shirts/Wristbands/Bags) in advance to avoid long lines on the night of the event! See below for early pick-up times and locations:


Date	Location	Time
February 9	Jane Norton Girl Scout DreamLab	12:00 PM - 8:00 PM
February 10	GSNEO Macedonia Office	10:00 AM - 8:00 PM
February 11	GSNEO Macedonia Office	12:00 PM - 8:00 PM
February 15	SouthPark Mall	1:00 PM - 5:00 PM
February 16	SouthPark Mall	11:00 AM - 2:00 PM
February 16	SouthPark Mall	5:00 PM - 8:00 PM
February 17	SouthPark Mall	11:00 AM - 2:00 PM
February 17	SouthPark Mall	5:00 PM - 8:00 PM

If I pick up my supplies early, do I have to check in on the night of the event? toggle arrow

Yes, all participants will enter through our check in lanes – but you have the benefit of already having your wristbands, so your group can enter through one of our FASTPASS lanes. Check-in is at the Southeast Main Entrance.

If I haven't picked up my supplies yet, what should I do the night of the event? toggle arrow

To check in, gather your group and enter the mall at the Southeast Main Entrance. With your group together, choose one of the PICK UP WRISTBAND lanes to check in and receive your event wristbands. You will then be directed to our GSNEO pickup space located in SouthPark Mall at the GSNEO retail space to pick up t-shirts, bags, and patches. Wristbands must be on before entry to the event.

When and where should we drop off our banners for the Banner Contest? toggle arrow

Drop off banners to the designated GSNEO location during any of the early pick-up hours listed. Be sure to review all requirements for the Banner Competition. See below for drop off locations and dates:


Date	Location	Time
February 8	Jane Norton Girl Scout DreamLab	10:00 AM - 8:00 PM
February 9	GSNEO Macedonia Office	12:00 AM - 8:00 PM
February 10	GSNEO Macedonia Office	12:00 PM - 8:00 PM
February 14	SouthPark Mall	1:00 PM - 5:00 PM
February 15	SouthPark Mall	11:00 AM - 2:00 PM
February 15	SouthPark Mall	5:00 PM - 8:00 PM
February 16	SouthPark Mall	11:00 AM - 2:00 PM
February 16	SouthPark Mall	5:00 PM - 8:00 PM
February 17	SouthPark Mall	11:00 AM - 2:00 PM
February 17	SouthPark Mall	5:00 PM - 8:00 PM

What movie will be showing this year? toggle arrow

The movie will be hosted in the Center Court area on a large screen visible from both the lower and upper levels of Center Court. Movie details coming soon!

What stores will be open? How late will stores be open? toggle arrow

>>Coming Soon!

Be sure to check your emails, the SouthPark Mall Facebook page, the Mall Lock-In Rally in Rallyhood and gsneo.org/mall for updates.

Is there quiet time or scheduled sleep time? toggle arrow

While we recognize sleep is important, the Mall Lock-In isn’t the event for calm, quiet, restful sleep in some spaces. We will have designated space for decompression time for our friends who may need a party break.

Can we ride the train and stuffed animals or use the playground? toggle arrow

The train and mobile animals will not be available on the night of our event due to space limitations and safety concerns. The playground will be open to use, but will close at 2:00 AM.

Girl Scouts love SWAPS -- will there be a SWAPS station? toggle arrow

We will not have a designated location – but you can trade as you meet new friends throughout the mall. Plan ahead and make SWAPS to bring to the event!

When and where will the opening ceremony be? toggle arrow

Opening events will begin at center court at 9 PM. This will give time for mall patrons to exit when the mall closes at 8 PM – without being curious about our event, trying to hang out to enjoy the festivities, and being asked to leave by security.

What time is the closing ceremony? toggle arrow

We will not be holding a closing ceremony. If you submitted a banner for the Banner Competition, please gather it at the Center Court stage beginning at 2:30 AM. Departure will begin at 4:00 AM.

Can adults go outside or go to their car during the event? toggle arrow

We know that some adults need to step outside for a quick break (i.e. smoking). Some may choose to stand outside, and others may choose to sit in their car, depending on the weather. We will have volunteers (with security) at the Southeast Main Entrance to allow for these short breaks. Please sign out and sign back in with the volunteer when you exit and re-enter. You may take your child with you, as no children should be left unattended at the event.

What time are we allowed to leave the event? toggle arrow

Following the closing announcements, please pack up your gear and prepare for departure. With nearly 3,000 participants in attendance, we anticipate a busy exit process and appreciate your patience as we dismiss groups safely and efficiently.

Beginning at 4:00 AM, groups may depart. To help prevent congestion, we encourage troops to stagger departures when possible.

If you plan to leave before 4:00 AM, please have your QR codes ready so they can be scanned out prior to exiting.

Can we pull cars up to the overhang by the entrance to gather gear and participants? toggle arrow

NO -- Please do not send adults to bring the group vehicles to the entrance and pick girls up. Girls and adults should plan to walk to the car in the parking lot. This will avoid congestion and any safety concerns at the entrance. Please keep your cars parked in the lot and walk your gear out.

Is there a lost and found for the night of the event? toggle arrow

YES, absolutely! Lost and Found will be located at the GSNEO space. in the mall. If you find something, please take it to this location. If you’re looking for something, check here throughout the night.

Who do we contact for questions about the Mall Lock In event? toggle arrow

Contact Girl Scouts of North East Ohio at 800-852-4474 or email customercare@gsneo.org. Please do not contact the mall.

Where can I find up-to-date information about the Mall Lock-In? toggle arrow

SouthPark Mall has a Facebook event page where they post regular updates and take participant polls to help plan the night. It’s a great place to ask questions of others who are attending! We also have a SouthPark Mall event Rally, where we will be posting more sensitive information that we don't want available for public consumption.

You can also find any forms needed and updates on the Mall Lock-In event page at gsneo.org/mall.

What security is in place for this event? toggle arrow

We take pride in making sure all of our Girl Scout events are safe and secure. SouthPark Mall Security personnel (both uniformed and in plain clothes), officers from the Strongsville Police Department, SouthPark Mall staff, and Girl Scouts of North East Ohio staff will be monitoring the event.

If you notice something of concern during the event, please let us know so that we can address the situation.

If you have an emergency the night of the event, contact Mall Security Mobile 440-862-2510.

Event Night Information

Participating Stores toggle arrow

>>COMING SOON! 2027 SouthPark Mall Lock-In Participating Stores

Itinerary of Activities Happening at Center Court toggle arrow

Check-In
7:00 PM - 9:00 PM

Opening Ceremony
9:00 PM - 9:25 PM Center Court

Center Court
>>Details coming soon!

Departure
4:00 AM - 5:00 AM

Movie

Inside Out 2

“Inside Out 2” returns to the mind of newly minted teenager Riley just as headquarters is undergoing a sudden demolition to make room for something entirely unexpected: new Emotions! Joy, Sadness, Anger, Fear, and Disgust, who’ve long been running a successful operation by all accounts, aren’t sure how to feel when Anxiety shows up. And it looks like she’s not alone.

The movie will be projected on a large screen in the Center Court area, which will be visible from both the lower and upper levels.

Security

If you notice something of concern during the event, please let us know so that we can address the situation.

If you have an emergency the night of the event, contact Mall Security Mobile 440-862-2510.