Renew

Don’t miss your chance to discover something new about yourself!  

There are three easy ways to renew:

Log in to your MyGS account,

Or complete this form,

Or call Customer Care at 800-852-4474

See below for renewal assistance and FAQ.

How to Renew

Troop Leader and Household Renewals

Step 1. Log in to MyAccount by clicking on the yellow myGS button at the top right of gsneo.org

Step 2. Click on My Household

Step 3. Select All to renew a membership, troop affiliation and a volunteer role; or check those that apply:

Check the membership box to renew a membership (not necessary for Lifetime Members)
Check the troop box to renew a troop affiliation
Check the volunteer role to renew the position

Step 4: Click Add Renewal at the top right

Step 5. Confirm member details

Edit incorrect information and/or update the school attending for the 2022 year

Step 6. Choose a membership product

Step 7. Choose a payment type

Step 8. Click review cart (edit anything if necessary, check to accept the Girl Scout Promise & Law, and click add payment button)

Step 9. Click the submit payment button to complete renewal (wait for renewing paying confirmation)

Troop Leader Troop Renewals

Step 1. Log in to MyAccount by clicking on the yellow myGS button at the top right of gsneo.org

Step 2. Select the specific troop # from the menu under My Troops

Step 3. Select the girl members to renew

Indicate a member(s) who is not returning next year by selecting Not Returning
Hide inactive and not returning members to sort out who is returning
Select girls individually or select all (notice Not Returning girls are excluded from the list)
Uncheck any girls not renewing right now

Step 4. Select the adult members to renew

Indicate a member(s) who is not returning next year by selecting Not Returning
1. When a troop leader marks a member Not Returning, the caregiver will not receive an automated email.
2. When the caregiver logs in to their MyAccount, they see their troops, and if it’s marked Not Returning, the status is updated to End Participation.
3. If a caregiver changes their mind and want to renew to the troop, they need to contact council to uncheck the Not Returning box.
4. If a member is marked Not Returning to a troop, it will not prevent them from renewing their membership.
5. If the leader changes their mind or makes a mistake, they also need to contact council to uncheck the Not Returning box.
Hide inactive and not returning members to sort out who is returning
Select adults individually or select all (notice Not Returning adults are excluded from the list)
Uncheck any adults not renewing right now (Active members will be excluded if they already renewed)

Step 5. Scroll to the top and click the Add Renewal button

Step 6. Confirm member details

Edit incorrect information and/or update the school attending for the 2022 year

Step 7. Choose a membership product

Step 8. Choose a payment type

Step 9. Click review cart (edit anything if necessary, check to accept the Girl Scout Promise & Law, and click add payment button)

Step 10. Click the submit payment button to complete renewal (wait for renewing paying confirmation)

How to Renew: Juliette Girl Scouts: If you are a current Juliette Girl Scout, you can renew your membership by completing this form.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.

Think back to all you’ve accomplished throughout your Girl Scout journey. You’ve helped your community, faced big challenges, discovered new passions, and made forever friends. So, what’s next? Anything you can dream up! There’s so much more to explore with your Girl Scout crew. Sign up for another year today and keep the excitement going. 

Renew Now

See below for 2023-2024 renewal incentives.

Trouble Logging In?

Girls + Families

If you sign up for the 2024 Girl Scout year by...	6/14
Receive the Spring Renewal Patch	x
Free ticket to Girl Scout Day at the Cleveland Metropark Zoo (special discount tickets for families) - Sept 16, 2023	x

#GirlScoutGiveaway

Each week throughout Spring Renewal, we're giving away two (2) $30 Gift Certificates to the Girl Scout Shop! Any girl who has renewed by the Sunday prior to the drawing will be entered. Each drawing two (2) winners will be announced. If you don't win that week, you will remain in the drawing pool.

Drawing Date	Prize	Winners
Monday, May 8, 2023	$30 Gift Certificate to the Girl Scout Shop	2
Monday, May 15, 2023	$30 Gift Certificate to the Girl Scout Shop	2
Monday, May 22, 2023	$30 Gift Certificate to the Girl Scout Shop	2
Tuesday, May 30, 2023	$30 Gift Certificate to the Girl Scout Shop	2
Monday, June 5, 2023	$30 Gift Certificate to the Girl Scout Shop	2
Monday, June 12, 2023	$30 Gift Certificate to the Girl Scout Shop	2

Troops

If 65% of the girls in your troop sign up for the 2024 Girl Scout year by...	5/8	5/15
$50 deposited in the troop bank account (4 winners drawn)	x	x

If 65% of the girls in your troop sign up for the 2024 Girl Scout year by...	5/22	5/30	6/5	6/12
$25 deposited in their troop bank account (3 winners drawn)	x	x	x	x

*Winning troops will be announced on the GSNEO Facebook page. Membership must be renewed by Sunday to be entered for that week's giveaway. Troop bank accounts must be compliant with GSNEO policies. Funds will be distributed to troop bank accounts upon submission of 2023 Troop Finance Report, due June 14, 2023.

Proud Girl Scout Decal Drawing

During each Spring Renewal Drawing fifteen (15) troops will be selected to receive the Proud Girl Scout decal. All renewed girl members and adult volunteers will receive the decal.

Spring Renewal Cookie Bonus

In order to receive the $0.03 cookie bonus in the 2024 Cookie Program,

the troop must have registered at least 65% of the girls and at least two (2) volunteers by the Spring Renewal deadline of June 14, 2023 (troop numbers pulled 4/1/23),
submitted a Troop Finance Report by the June 14 deadline,
must participate in the fall 2023 Magazine & Snack Program with a per registered girl average of $35 or more.
- This means a troop of ten (10) girls would need to have at least $350 in sales. It does not mean every girl must sell $35; whether one girl participates or all 10, as long as the $350 minimum total has been reached, the troop has met this goal.

The Spring Renewal Cookie Bonus will be uploaded into the eBudde computer system in December 2023. An email will be sent through eBudde to all troops once the bonus has been uploaded. When a troop receives the email, they should confirm if they qualified. If they do not see it in eBudde, they should contact Customer Care regarding their Spring Renewal and Magazine & Snack Program status.

Example # of troop members needed to renew by incentive deadline to reach 65% minimum for Spring Renewal Troop Incentives

# of girls registered in Troop as of 4/1/23	# of girls required to renew by 6/14/23 to reach 65% minimum
6	5
10	7
12	8
15	10
18	12

Service Units

Service Units that renew 65% of Girl Membership, 100% of previous year SUT positions renewed (or new volunteer registered in role), and submit a Service Unit Finance Report by June 14th.

*Service unit rosters are pulled on 4/1/23.

Service Unit Grand Prize

The first two service units in each region to reach the above requirements will win the following prize for their service unit:

First Place: $200

Second Place: $100

After 1st and 2nd prize winners for a region have been met, any service unit in that region that meets 65% girl renewal and 100% service unit team renewal by June 14, will receive $50.

Funds will be distributed to Service Unit bank accounts upon submission of 2023 Troop Finance Report, due June 14, 2023.

West Region Service Unit
East Region Service Unit
Central Region Service Unit

Volunteers

If you sign up for the 2024 Girl Scout year by...	6/14
Receive the Spring Renewal Patch	x

#GirlScoutGiveaway

New for 2024 Spring Renewal! Girl Scouts of North East Ohio is giving away two lifetime memberships to two (2) lucky volunteers. We will draw one (1) renewed volunteer on May 22nd and one (1) renewed volunteer on June 12 to be gifted a Lifetime Membership that will begin on October 1, 2025.

*If winner already has a Lifetime Membership they may gift their prize to someone of their choice

Drawing Date	Prize	Winner
Monday, May 22, 2023	Lifetime Membership	1
Monday, June 12, 2023	Lifetime Memberhip	1

Volunteer Conference Incentive

During each Spring Renewal Drawing two (2) renewed volunteers will be selected from Monday, May 8 through June 12, to receive two (2) free tickets to the the NEW Annual Volunteer Conference on October 15, 2023 at Camp Ledgewood.

Lifetime Member Role Renewal Incentive

Lifetime Members who renew all of their 2024 roles, via their myGS account, will be entered into each Spring Renewal drawing where two members will be chosen to receive a Bright-Magnetic Brooch Set.

2024 Flyers