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Renew your Membership

Renew Your Membership—You’ve Got This.

Strength, resilience, togetherness, and the support of community—that’s what Girl Scouts of North East Ohio is all about. So in this uncertain world, you can count on one thing for sure: today, tomorrow, together, we are on your team.

When you stick with Girl Scouts, you’re not just giving your girl something to do, you’re giving her someone to be. The bravest, boldest, best version of herself. The version of herself that walks with her head a bit higher and acts with confidence.

And as she grows, we’ll grow with her, guiding her through life’s ups and downs, supporting her strengths, and showing her new and exciting paths to take.

Spring Renewal Patch
All girls and troop leadership who renew April 1-June 9 will receive a FREE "We've Got This" patch.

See below for renewal incentives.

Girls + Families
If you sign up for the 2022 Girl Scout year by... 4/10 4/30 5/15 5/31 6/9
2022 VIP Girl Scout x        
Attend Virtual Becoming Me Event with Former First Lady Michelle Obama x x      
Drawing for a family picnic at camp and a camp patch (up to 6 people) x x x    
Family Movie Night (movie tickets/drive in tickets + goodies) (up to 6 people) x x x x  
Receive the Spring Renewal Patch x x x x x
Free ticket to Girl Scout Day at the Cleveland Metropark Zoo (special discount tickets for families) - Sept 18, 2021 x x x x x
You're Invited: MSP Virtual Pep Rally! And you will receive a rally box x x x x x

#SpringRenewalSaturday

New this year! Every Saturday throughout Spring Renewal, we're going to have a drawing! Any girl who has renewed by the Friday prior to the drawing will be entered into a drawing - we'll have 2 winners each week. If you don't win that week, you will remain in the drawing pool.

Drawing Date Prize Winners
Saturday, April 3, 2021 $10 Pathway Pass  
Saturday, April 10, 2021 $10 GSNEO Shop Giftcard  
Saturday, April 17, 2021 $10 Pathway Pass  
Saturday, April 24, 2021 Receive a copy of Former First Lady Michelle Obama's book, "Becoming - adapted for young readers"  
Saturday, May 1, 2021 $10 Pathway Pass  
Saturday, May 8, 2021 $10 GSNEO Shop Giftcard  
Saturday, May 15, 2021 $10 Pathway Pass  
Saturday, May 22, 2021 $10 GSNEO Shop Giftcard  
Saturday, May 29, 2021 $10 Pathway Pass  
Saturday, June 5, 2021 Girl Scout Day at Cedar Point (June 16, 2021) Souvenir Bottle or Drink Pass  
VIP Girl Scouts - Renew by April 10

VIP Girl Scouts for the 2021-2022 membership year will build a strong bond with other VIP Girl Scout sisters by receiving and giving SWAPs at GSNEO programs throughout the year. They will also have access to exclusive VIP opportunities at GSNEO programs throughout the year and will have access to the VIP Girl Scout Facebook group.

GSNEO Event VIPs Take Home Register by
Camp Timberlane Open House - 4/18 Camp Patch, SWAP, DIY Vision Board 4/8
Camp Ledgewood Open House - 4/25 Camp Patch, SWAP, DIY Vision Board 4/15
Camp Sugarbush Open House - 5/2 Camp Patch, SWAP, DIY Vision Board 4/22
Girl Scout Day at Cedar Point - 6/16 SWAP, Drawing to receive a souvenir bottle or drink pass  
Girl Scout Day at Cleveland Metroparks Zoo - 9/18 SWAP, Zoo Activity Sheet  
MSP Virtual Pep Rally (Date TBD) Rally Box, Invitation to earn Entreprenuership Badge  
Mall Lock-In - 2/2022 SWAP, Drawing for Starbucks Gift Card  
Troops
If 65% of the girls in your troop sign up for the 2022 Girl Scout year by... 4/10 4/24 5/8 5/22 6/5 6/9
Troop Fab Cab Experience (1 winner) x          
Troop field trip to our test kitchen at Camp Ledgewood (1 winner) x x        
Win a troop experience with a member of the c-suite (3 winners) x x x      
Troop Stargazer Experience at Camp (1 winner) x x x x    
GSNEO Staff will plan your first 3 meetings of the year & help build your year plan (10 winners) x x x x x  
Mall Lock In Premiere Space for Opening Ceremony (1 winner) x x x x x x
Additional $0.03 Cookie Bonus (*Pending additional qualifications being met.) x x x x x x

*Winning troops will be announced the Saturday following the deadline during #SpringRenewalSaturday.

Spring Renewal Cookie Bonus

In order to receive the $0.03 cookie bonus in the 2022 Cookie Program,

  • the troop must have registered at least 65% of the girls and at least 2 volunteers by the Spring Renewal deadline of June 9, 2021 (troop numbers pulled 4/1/21),
  • submitted a Troop Finance Report by the June 9 deadline,
  • and participated in the fall 2021 Magazine & Snack Program with a per registered girl average of $35 or more.
    • This means a troop of 10 girls would need to have at least $350 in sales. It does not mean every girl must sell $35; whether one girl participates or all 10, as long as the $350 minimum total has been reached, the troop has met this goal.


The Spring Renewal Cookie Bonus will be uploaded into the eBudde computer system in December 2021. An email will be sent through eBudde to all troops once the bonus has been uploaded. When a troop receives the email, they should confirm if they qualified. If they do not see it in eBudde, they should contact Customer Care regarding their Spring Renewal and MSP sale status.

Example # of troop members needed to renew by incentive deadline to reach 65% minimum for Spring Renewal Troop Incentives

# of girls registered in Troop as of 4/1/21 # of girls required to renew by 6/9/21 to reach 65% minimum
6 5
10 7
12 8
15 10
18 12
Service Units
If 65% of the girls in your service unit renew by…. 5/1 6/9
GSNEO Staff will assist in planning & co-hosting 1 virtual service unit fun event. x  
The service unit will receive $25. x x

*Service unit rosters are pulled on 4/1/21.

Service Unit Day at Camp - Grand Incentive

One winning service unit will receive a fun-filled day at camp and will receive activities facilitators (activities depending on time of year) and free training for volunteers (select trainings will be offered).

*This incentive can be used during service unit encampment, family day, etc. But preferably held on a Sunday. The winning service unit must use this incentive by 9/30/2022.

In order to be entered in this drawing, the following requirements must be met:

  • The service unit must have renewed at least 65% of its girl members and at least 3 service unit team members by the spring renewal deadline of June 9
  • Submitted the service unit finance report by the June 9 deadline
  • At least 65% of the applicable troops in the service unit must have had a troop consult with the SUT or CME
Volunteers

#SpringRenewalSaturday

New this year! Every Saturday throughout Spring Renewal, we're going to have a drawing! Any volunteer who has renewed his or her membership & volunteer role by the Friday prior to the drawing date will be entered into a drawing - we'll have 2 winners each week. If you don't win that week, you will remain in the drawing pool.

Drawing Date Prize Winner
Saturday, April 3, 2021 $10 Training Coupon  
Saturday, April 10, 2021 $10 GSNEO Shop Giftcard  
Saturday, April 17, 2021 $10 Training Coupon  
Saturday, April 24, 2021 Receive a copy of Former First Lady Michelle Obama's book, "Becoming"  
Saturday, May 1, 2021 $10 Training Coupon  
Saturday, May 8, 2021 $10 GSNEO Shop Giftcard  
Saturday, May 15, 2021 $10 Training Coupon  
Saturday, May 22, 2021 $10 GSNEO Shop Giftcard  
Saturday, May 29, 2021 $10 Training Coupon  
Saturday, June 5, 2021 Adult Vest (if already own vest will receive GSNEO shop coupon for equal value)  

*All troop leadership volunteers (troop leader, troop admin, troop program guide) who renew their membership & role by June 9 will receive a Spring Renewal patch.

See below for renewal assistance and FAQ.

How to Renew

Troop Leader and Household Renewals

Step 1. Log in to MyAccount by clicking on the yellow myGS button at the top right of gsneo.org

Step 2. Click on My Household

Step 3. Select All to renew a membership, troop affiliation and a volunteer role; or check those that apply:

a. Check the membership box to renew a membership (not necessary for Lifetime Members)
b. Check the troop box to renew a troop affiliation
c. Check the volunteer role to renew the position

Step 4: Click Add Renewal at the top right

Step 5. Confirm member details

a. Edit incorrect information and/or update the school attending for the 2022 year

Step 6. Choose a membership product

Step 7. Choose a payment type

Step 8. Click review cart (edit anything if necessary, check to accept the Girl Scout Promise & Law, and click add payment button)

Step 9. Click the submit payment button to complete renewal (wait for renewing paying confirmation)

Troop Leader Troop Renewals

Step 1. Log in to MyAccount by clicking on the yellow myGS button at the top right of gsneo.org

Step 2. Select the specific troop # from the menu under My Troops

Step 3. Select the girl members to renewa.Indicate a member(s) who is not returning next year by selecting Not Returningb.Hide inactive and not returning members to sort out who is returningc.Select girls individually or select all (notice Not Returning girls are excluded from the list)d.Uncheck any girls not renewing right now

Step 4. Select the adult members to renew

a. Indicate a member(s) who is not returning next year by selecting Not Returning


i. When a troop leader marks a member Not Returning, the caregiver will not receive an automated email.
ii. When the caregiver logs in to their MyAccount, they see their troops, and if it’s marked Not Returning, the status is updated to End Participation.
iii. If a caregiver changes their mind and want to renew to the troop, they need to contact council to uncheck the Not Returning box.
iv. If a member is marked Not Returning to a troop, it will not prevent them from renewing their membership.
v. If the leader changes their mind or makes a mistake, they also need to contact council to uncheck the Not Returning box.

b. Hide inactive and not returning members to sort out who is returning
c. Select adults individually or select all (notice Not Returning adults are excluded from the list)
d. Uncheck any adults not renewing right now (Active members will be excluded if they already renewed)

Step 5. Scroll to the top and clickthe Add Renewal button

Step 6. Confirm member details

a. Edit incorrect information and/or update the school attending for the 2022 year

Step 7. Choose a membership product

Step 8. Choose a payment type

Step 9. Click review cart (edit anything if necessary, check to accept the Girl Scout Promise & Law, and click add payment button)

Step 10. Click the submit payment button to complete renewal (wait for renewing paying confirmation)

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact Customer Care team at 800-852-4474 or email .

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care team 800-852-4474 or email customercare@gsneo.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Call 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.
  • Customer Care may be reached by calling 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support. Call 800-852-4474 or email customercare@gsneo.org.