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Renew

Your Next Step, Powered by Girl Scouts!
New Badges, New Journeys, New Discoveries

What path will you choose next year? With new programs in outdoor adventure and STEM and the promise of dozens of new skills to learn and awards to earn, at Girl Scouts the trail is yours to blaze! You’re a force to be reckoned with, and we can help you unleash more of that unstoppable potential—in a place that’s all about championing girls’ success. Whatever the next step looks like for you, we can help you make it happen. 


Click the "Renew Today!" button to renew your membership.


Not yet a member? Join now

Need help renewing your Girl Scout membership?  Try Live Chat!

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact Customer Care team at 800-852-4474 or email customercare@gsneo.org.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care team 800-852-4474 or email customercare@gsneo.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Call 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.
  • Customer Care may be reached by calling 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support. Call 800-852-4474 or email customercare@gsneo.org.

VIP Incentive Information

Are you a Spring Renewal VIP Girl Scout? Click HERE for more info. 

Interested in becoming a Spring Renewal VIP Girl Scout?  Make sure to renew in early April 2020 for the 2021 membership year to become a VIP Girl Scout. Keep an eye out for details next year!

2020 Renewal FAQs

-Why should I renew?

Every new year of Girl Scouts means a new chance for adventure, learning, and memories! Girl Scouts is rolling out new programs and events all the time. Plus, with each year older, Girl Scouts are able to try new things. This year, maybe you can attend resident camp, or try archery, or go on an international trip, who knows what the new year has in store for you! 

-When does the Girl Scout Membership Year end?

September 30, 2019. If you are not renewed by 11:59 PM on that day, your membership will be considered lapsed. We don't want you to miss out on any Girl Scout fun because of that! 

-Do volunteers have to renew their membership?

YES! Volunteers must renew their membership as well. Without proper membership, volunteers cannot participate in Girl Scout activities, and troops will not be able to hold meetings without active troop leaders. 

-I am a lifetime member of Girl Scouts, do I renew?

YES! You do not have to renew your membership but you do need to renew your role. 

Need Help? Instructional Videos Available

Family Renewal

Troop Renewal

Lifetime Renewal