Renew

Your Next Step, Powered by Girl Scouts!
New Badges, New Journeys, New Discoveries

What path will you choose next year? With new programs in outdoor adventure and STEM and the promise of dozens of new skills to learn and awards to earn, at Girl Scouts the trail is yours to blaze! You’re a force to be reckoned with, and we can help you unleash more of that unstoppable potential—in a place that’s all about championing girls’ success. Whatever the next step looks like for you, we can help you make it happen.

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Need help renewing your Girl Scout membership? Try Live Chat!

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact Customer Care team at 800-852-4474 or email customercare@gsneo.org.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care team 800-852-4474 or email customercare@gsneo.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Call 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.
Customer Care may be reached by calling 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support. Call 800-852-4474 or email customercare@gsneo.org.

Renew between April 1 and June 12 to continue your girl on an unforgettable path towards her biggest, most exciting goals!

Why renew early?

When you renew early you make back-to-school time easier for you and your troop. When troops know who is returning and who is planning on participating in the Magazine and Snack Program, they can dive in and get the most out of the beginning of the year, a time when many troops are still working on getting girls and adults renewed so that they can start again.

Girls who are already members for the upcoming year can be more involved in planning it and deciding which programs and activities they want to do based on their specific interests and skills. These girls are more likely to return and to get excited for the fun programming you have in store for fall.

How can I renew?

All renewals can be completed by logging into MyGS on gsneo.org.

If you are a Troop Leader, you should bring up the conversation of Spring Renewal with your troop during your Spring Readiness Family Meeting, or any parent meeting. A Troop Leader can renew the whole troop at once using troop funds, if the troop decides that this is what it would like to do with some of those funds.

If you are a parent, you can talk to your Troop Leader to see if he/she is intending to renew the whole troop at once, or if you should renew your girl individually. The troop may decide to purchase memberships for the volunteers, too. However, other adults should renew individually. Girl members requesting financial assistance should also renew individually.

How can I earn 2020 Spring Renewal Incentives?

Individual girls and adults as well as whole troops can earn 2020 Spring Renewal Incentives!

Individual Incentives: VIP Program Experiences, Spring Renewal Patch, Girl Scout Day at the Zoo Ticket
Troop Incentives: Dinner and a Movie Drawing, Girl Scout day at Cedar Point Ticket Drawing, Extra Cookie Profit Requirement

How your troop can earn troop incentives

To qualify for these exciting troop Spring Renewal incentives, your troop should meet both of the renewal requirements before the incentive deadlines.

Renew at least 65% of the girls who were registered when Spring Renewal starts. This means that of all the girls who are in your troop when Spring Renewal starts, on April 1, you should renew at least 65% of them before each incentive deadline. For example, if you have 10 girls registered for the 2019 year in your troop on April 1, you should renew 7 of them in to qualify for the troop incentives.
Renew the required number of primary leaders (primary leaders include Troop Leader, Troop Admin, or Troop Program Guide). Each troop is either required to have two primary leaders OR one, if they have enough help from other adults in the troop. If you are not sure how many leaders your troop needs, talk to your Community Membership Executive.

Troop Incentives

Dinner and a Movie

April 1 - 30, troops who reach their renewal goal will be entered in a drawing to win a Dinner and a Movie experience for their troop. This includes a gift card that totals $10 for each girl and 2 adults for dinner, and $10 for each girl and 2 adults for a movie, totaling $20/girl and two adults. All drawings will take place on the Girl Scouts of North East Ohio Facebook page.

Dinner and a Movie Drawing Schedule
Friday, April 5, 10 am
Friday, April 12, 10 am
Monday, April 22, 10 am
Tuesday, April 30, 10 am

Cedar Point Tickets

Two drawings between April 1 and May 15 will be held for troops who reached their renewal goal to earn free Cedar Point tickets for every renewed girl in their troop as well as two adults. All drawings will take place on the Girl Scouts of North East Ohio Facebook page.

Cedar Point Ticket Drawings
Monday, April 22, 10 am
Wednesday, May 15, 10 am

Extra Cookie Profit

Your troop can earn an extra $.03 for every box of cookies sold in the 2020 Cookie Program if you reach each of the following three requirements.

Renew at least 65% of your troop AND at least two primary volunteers (Troop Leader, Troop Admin, or Troop Program Guide) for the 2020 year before June 12, 2019.
Submit your troop's 2019 Finance Report on the VTK before June 12, 2019.
Participate in the Fall Magazine and Snack Program and have a per-girl average of $35.

Individual Girl Incentives

Each girl who renews before an incentive deadline will earn the individual girl incentive. These incentives are not dependent on the troop’s participation in Spring Renewal, and each girl can earn BOTH individual incentives and the troop incentives!

VIP Program Experiences

All individual girls who renew before April 15 will win a VIP Experience at different programs throughout the 2020 membership year. They will receive a wrist band that they wear to programs and earns them special programming. Special VIP opportunities will be available at the zoo, mall lock-in, Cedar Point Day and at camp open houses. The experiences include crafts such as decorating water bottles, camp bags, tie-dying shirts or bandanas, etc., and are facilitated by GSNEO staff.

Spring Renewal Patch & Girl Scout Day at the Zoo Ticket

Each individual girl who renews before June 12 will receive a fun patch for her vest to signify that she renewed during Spring Renewal. She will also receive one free girl ticket to the Girl Scout Day at the Cleveland Metroparks Zoo in September (adult tickets are half priced until a certain date – please keep an eye on communications about this event closer to September).

VIP Incentive Information

VIP Experience Incentive Information

Each individual girl who renews her membership for the 2020 year between April 1 and April 15 will become a VIP Girl Scout!

This means that she will have an exclusive VIP experience at several programs from June 1, 2019 – March 31, 2020.

What she will receive:

An exclusive VIP all-access pass
Unique programming as a thank you for being one of the first to renew her membership during Spring Renewal!

VIP Program Experiences:

Check out these Girl Scout programs and the VIP experiences we're planning for you! More detailed information will be emailed to the families of VIP girls leading up to each program, with reminders and tips to get the most out of the VIP experience for the whole family!

Look for this VIP Girl Scout emblem: (photo coming soon) at the programs below to take advantage of your VIP status!

Girl Scout Day at Cedar Point – June 12, 2019