See below for updated renewal incentives.

Renew

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs.

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home
Participate in live virtual events and safe service projects that keep her engaged and inspired
Gain tangible, innovative problem-solving and life skills
Grow confidence in her outdoor skills and learn how to be a champion for the environment
Expand her imagination through hands-on STEM activities

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again.

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

Second Chance Renewal

Times are tough, and families know that girls need a strong, positive community now more than ever. Girl Scouts is that community.

GSUSA is giving girls who join or renew between November 1-15, 2020 a coupon code for $10 off next purchase at the online GirlScoutShop.com + free shipping. The coupon must be redeemed before January 31, 2021.

2021 On-time Renewal Incentives (7/9/20 - 9/30/20)

Troop Incentive Information

NOTE: Incentives may be adjusted due to COVID-19.

Renewal Mystery Gift Box

Troops with at least 65% girl members and at least 2 direct primary volunteers (troop leader, troop admin, troop program guide) renewed for 2021 will be entered in a weekly drawing to win a surprise gift for the members of the troop. Drawings will be held through Facebook Live on Thursdays at 3PM.

*Troops are eligible to win once. Non-winning troops remain in the prize pool and troops can be added as they reach 65% renewed.

Congratulations to the following troops:

Troop 60334	Troop 70526
Troop 71345	Troop 71208
Troop 90665	Troop 50361
Troop 80005	Troop 60157
Troop 50973	Troop 80493
Troop 91416	Troop 90446
Troop 90247

2021 Spring Renewal Incentives (4/1/20 - 7/8/20)

Girl Incentive Information

NOTE: Incentives may be adjusted due to COVID-19.

2021 VIP Girl Scout - Renewed by June 7, 2020.

Spring Renewal Campaign - Renew by July 8, 2020

2021 More to Explore Spring Renewal fun patch
More to Explore: Superstar Series

Adult Incentive Information

Those renewed by June 10, 2020 received a $5 Adult Training Coupon. Because you renewed on or before June 10, you’re receiving a $5 coupon to be used for volunteer development/training. Our development and training events can be found on the Events Calendar at GSNEO.org/Events – new events are continuously being added, so check back often!

You can find your discount at GSNEO Rewards - a self-serve site where you find all your GSNEO discounts in one place (including your girl’s pathway passes). How to find your rewards:

Go to the GSNEO.org website
Click on CUSTOMER CARE at the top right
Click on GSNEO Rewards
Enter your search criteria to find your coupon

Note: when entering your information, it must match exactly for discounts to show. To use rewards: Rewards need to be entered in the discount box when placing your order. Multiple rewards must be entered all at one time separated by a comma. Unused amounts on rewards do not carry over.

Troop Incentive Information

NOTE: Incentives may be adjusted due to COVID-19.

Spring Renewal Cookie Bonus

In order to receive the $0.03 cookie bonus in the 2021 Cookie Program,
- the troop must have registered at least 65% of the girls and at least 2 direct primary volunteers (troop leader, troop admin, troop program guide) by the Spring Renewal deadline of July 8th (troop numbers pulled 5/1/20),
- submitted a Troop Financial Report by the June 10th deadline
- and participated in the fall 2020 Magazine & Snack Program with a Per Registered Girl Average of $35.00.
  - This means a troop of 10 girls would need to have $350 in sales. It does not mean every girl must sell $35; whether one girl participates or all 10, as long as the $350 total has been reached the troop has met this goal.
The Spring Renewal bonus will be uploaded into the eBudde computer system in December 2020. An email will be sent through eBudde to all troops once the bonus has been uploaded. When a troop receives the email, they should confirm if they qualified. If they do not see it in eBudde, they should contact their Community Membership Executive regarding their Spring Renewal status.

Dinner and a Drive-in Movie Drawing

Congratulations to Troops 50323, 80455, 90525, and 70404!

Example # of Troop members needed to renew by 7/8/20 to reach 65% minimum for Spring Renewal Troop Incentives
# of girls registered in Troop as of 5/1/20	# of girls required to renew by 7/8/20 to reach 65% minimum	# of DPs required to renew by 7/8/20
6	4	2
10	7	2
12	8	2
15	10	2
18	12	2

Service Unit Incentive Information

Service Units with 50% of girls renewed by July 8 receive $25
Service Units with 75% of girls renewed by July 8 receive $50

Surprise Spring Renewal Incentive!

One lucky service unit will be able to give their troops the opportunity to win a fishing experience with Jane!

For service units to qualify, they must have at least 45% of girl members renewed for 2021 by July 8.

From there, all the troops within the service unit with at least 5 girls and 2 volunteers renewed for 2021 by the Spring Renewal deadline of July 8 will be entered in the drawing on July 14. Get your fishing gear ready! Our CEO, Jane Christyson, will teach one lucky troop some of her amazing fishing skills and techniques during a 1:1 lesson at Camp Ledgewood!

*Girls must be 2021 members to attend the fishing event.

Congratulations to Troop 70582!

2021 Renewal FAQs: Q: Why should I renew?
A: Every new year of Girl Scouts means a new chance for adventure, learning, and memories! Girl Scouts is rolling out new programs and events all the time. Plus, with each year older, Girl Scouts are able to try new things. This year, maybe you can attend resident camp, or try archery, or go on an international trip, who knows what the new year has in store for you!

Q: When does the Girl Scout Membership Year end?
A: September 30, 2020. If you are not renewed by 11:59 PM on that day, your membership will be considered lapsed. We don't want you to miss out on any Girl Scout fun because of that!

Q: Do volunteers have to renew their membership?
A: YES! Volunteers must renew their membership as well. Without proper membership, volunteers cannot participate in Girl Scout activities, and troops will not be able to hold meetings without active troop leaders.

Q: I am a lifetime member of Girl Scouts, do I renew?
YES! You do not have to renew your membership but you do need to renew your role.

Need Help? Instructional Videos Available: Family Renewal

Troop Renewal

Lifetime Renewal

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact Customer Care team at 800-852-4474 or email .

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care team 800-852-4474 or email customercare@gsneo.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Call 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.
Customer Care may be reached by calling 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support. Call 800-852-4474 or email customercare@gsneo.org.