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Renew

You are more than a Girl Scout. 
You’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ powerhouse!

We believe there’s no such thing as too much. That there’s no excuse for making excuses. Our strength doesn’t come from how much we can lift but from how often we can lift ourselves back up. And this is the perfect place to do just that—a place where “Can I?” quickly turns into “I will!,” and there is no challenge we can’t overcome together. Because we are everyday optimists. Adventure-seekers. Self-starters. Problem-solvers. Change-makers. We are girls, troop leaders, mentors, advocates, parents, and Girl Scouts. We are G.I.R.L.s. And we can’t stop, won’t stop. 



Not yet a member? Join now. 

Need help renewing your Girl Scout membership?  Try Live Chat! 

There is an exciting opportunity for service units during On-Time Renewal! Any service unit who has reached 75% will be entered into a drawing to win up to $200 off of a service unit campout. Every Friday between July 13th and September 14th that your unit is at 75%, you get an extra entry into the drawing. 

PLUS, Girl Scouts of North East Ohio will throw a dance party during the winning Sservice unit's campout!

Questions? Contact Meghan Dues at mdues@gsneo.org

 

 

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact Customer Care team at 800-852-4474 or email customercare@gsneo.org.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care team 800-852-4474 or email customercare@gsneo.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Call 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.
  • Customer Care may be reached by calling 800-852-4474 or email customercare@gsneo.org.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team can provide additional support. Call 800-852-4474 or email customercare@gsneo.org.

Need Help? Instructional Videos Available

Family Renewal

Troop Renewal

Lifetime Renewal