Coronavirus Updates | Girl Scouts of North East Ohio
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COVID-19 Updates

For the Girls:


We see you, our girls, and troops participating in community service to help others, and we want to hear what you are doing!

If you and your troop have innovative ways of providing community service or outreach in a way that respects social distancing, we’d love to hear about it! The easiest way to share pictures and stories like the ones shown below is to email or post them on our GSNEO Facebook page. We will be posting these to our GSNEO social media, so please “like,” “comment,” and/or “share” to your networks!

Check out our latest Positivity Project video.

Also, watch this FOX8 story on how our Girl Scouts are adapting to a new normal.


Girl Scouts at Home

Our GSNEO team has been AMAZED at the innovation and connection our volunteers and girls have shown during this challenging time of closures and social distancing. We look forward to the day we can gather again in person, but this doesn’t stop us from engaging in Girl Scouts right now! We have a new page dedicated to virtual programming. We are planning to add new content on Monday, Wednesday, and Friday afternoons around 3:00PM (in the absence of technology glitches!). Check it out!

GSNEO Virtual Troops

Whether your girl is meeting virtually with her own troop or not, we welcome her to join a GSNEO virtual troop, where she’ll have an opportunity to interact with even more girls and volunteers!

GSNEO has launched public Facebook groups for each Girl Scout program age-level, with two separate groups for Daisies, Year 1 (pre-K through 1st grade) and Year 2. These virtual troops were created to engage Girl Scouts in fun, safe, and meaningful ways. The groups, open to members and non-members, are meant to supplement any activities that your girl may already be doing from home or with her own troop virtually. Council trainers, troop and service unit volunteers, and others are posting content at their convenience, and we are so thankful! As an added value, we’re offering member-exclusive opportunities that are promoted in these Facebook groups and hosted using Zoom technology.

We would love for volunteers to lead virtual troop meetings on a regular basis, whether weekly or bi-weekly, to offer girls a consistent online experience. Each meeting would begin with the Girl Scout Promise and Law followed by an activity and girl-led discussion. Remember, girls need reassurance right now, and one of the best things we can do is foster a space where they can navigate their feelings. If you are interested in offering a virtual activity or serving as a virtual leader for any of the program age-levels, please reach out to Nicole Welsh.

Stay connected with these opportunities:

We’re continually updating and adding activities – so check back often!

Virtual "Introduction to Girl Scouts"

It is not the right time to ask families to join Girl Scouts, but it is a great time to introduce ourselves! While we would never not prevent girls from joining now, we are focused on introducing ourselves to families through virtual opportunities. Virtual Introductions to Girl Scouts will allow us to tell new families who we are and engage their girls in a meaningful, relevant way. Beginning Monday, April 13, the marketing and recruitment team will be hosting Zoom meetings that are promoted on Eventbrite and social media. When an interested family registers, they’ll receive a confirmation email with any supplies their girl will need to participate in the activity from home. Each week, we’ll offer a new themed activity beginning with Sisters Sing & S’mores!

For the next four weeks, the virtual introductions will take place Monday through Thursday with two events for each program age level – one scheduled for midday and another scheduled in the evening. Families that attend these virtual introductions will learn about the Girl Scout Leadership Experience, program levels, associated costs, volunteer opportunities, and more. After the introduction to Girl Scouts, families will receive a series of e-newsletters that include additional virtual opportunities and a link to join, when they’re ready. Girls and volunteers who join now will have the option to purchase an extended-year membership. The new member deal is $35 for 17-months of membership for pre-K girls and up. If you know a girl who could benefit from a Girl Scout experience, ask their caregiver to visit

For Volunteers:

Letter from the CEO

Dear Girl Scout family,

I am so thankful for all the efforts you are making to ensure every girl continues to have a Girl Scout experience during this national crisis. I have really enjoyed seeing the virtual troop meetings and sing along FB group. I’m also proud to see how you’re giving back to our communities and those on the front lines of this public health crisis, the innovative ways you’ve continued to sell Girl Scout Cookies, and that you have embraced technology and used it to enhance your daily lives and stay connected, even though we are apart. I am truly grateful to be a part of the Girl Scout movement and for you, our Girl Scout families.

As we come to the end of another week of Governor Mike DeWine’s stay-at-home order, where everything seems to be cancelled, postponed, or in a state of “let’s wait and see,” I want to assure you that we are not standing still when it comes to supporting our members. We are prepared to work with every single girl whose cookie sale has been impacted. Whether you’re working around a stack of Girl Scout Cookies in your living room, holding on to cookie money because you can’t get to the bank, or waiting until it’s safe to deliver cookies in person, we do not want you or your troop to experience a financial hardship.

The Product Sales Troop Status Survey went out on Wednesday, April 1, to Troop Cookie Managers. Please take time to fill it out, so that we can better understand what you need and how we can help. I have been impressed and inspired by troops using this as a learning experience, testing new ways of doing business, and finding ways to donate and give back to communities – incorporating the 5 skills (goal-setting, decision making, people skills, money management, and business ethics). However, we do know that there are girls and troops that have not been able to collect cookie money. Please do not pay out-of-pocket for undelivered cookies. I encourage everyone to share your individual situation with your Troop Cookie Managers so they can complete the survey. If you are a Troop Cookie Manager, and you did not receive the message in your email, please contact Customer Care or use Live Chat.

Jane Christyson
Chief Executive Officer
Girl Scouts of North East Ohio

Girl Scouts at Home E-newsletter

Due to our current stay-at-home orders, we have suspended our regular age level e-news publications that typically highlight upcoming program offerings, resources, and troop photos. Instead, we’ll be sending information to everyone on how to stay connected to Girl Scouts while you stay safe at home. We’ll share the latest virtual program activities available, additional resources to support working on your badges and Journeys, connections to our virtual troops for each age level, the latest updates on program changes, and highlights from girls doing something great with our #GSNEOPositivityProject. Be sure to watch your email!

Campfire Chats

Campfire Chats bring together powerful Girl Scout alums and supporters at the top of their fields to educate and inspire people who are striving for a better world. These virtual events showcase a wide variety of topics, from cooking to financial literacy and career advice.

Girl Scout Network

You know Girl Scouts as the preeminent leadership development organization for girls. And now, there's a community of like-minded advocates who feel passionately about coming together in support of girls.

It's the Girl Scout Network: a powerful community of adults—Girl Scout alums and supporters from across the country—who believe in preparing girls to be the leaders of the future. 

Sign up now and you’ll receive:

  • A monthly newsletter via email, including inspiring alum profiles, savvy career advice from and for women, mentoring tips, and videos
  • Invitations to special local and national events
  • Networking opportunities with our vast community of Girl Scout alums
  • Discounts on personal stays at Edith Macy Center in Briarcliff Manor, New York
  • Links to the Girl Scout Legislative Agenda, with chances to support polices that foster leadership and educational opportunities for girls and youth-serving nonprofit organizations
  • Access to new merchandise designed especially for alums and adult supporters—plus 10% off your first purchase at

>>Join the Girl Scout Network

GSNEO Offices

All GSNEO offices will reopen on June 1. Following the guidelines set forth by the governor, we will begin staffing at 50% or below. Please bear with us as we work out the nitty-gritty of how we get back to our work-spaces and function in our environment in a new way. There is information below regarding shop hours, probably the number one reason our members visit a council office.

As all of us slowly go back to an office environment or now permanently work remotely, we can’t lose track of the emotional impact. Although we have all been using words like “unprecedented” to describe the current situation, there are parallels to similar regionally impactful events, like hurricanes and floods. Scientists have studied these events, and although each is different, there are some predictable behaviors that emerge. GSUSA did a great presentation that they turned into a less than 8 minute video that speaks to this subject. It is very insightful in terms of examining and understanding the reactions of our members, volunteers, and those we love around us.

Red Cross Training

The Red Cross is now offering a FREE Mental Health First Aid for COVID-19 online-only course designed to help individuals build resilience and support themselves and lend support to others during and following the COVID-19 outbreak. The topics covered in this course will be:

  • Recognizing Stress in Adults, Teens and Children
  • Practicing Mental Health First Aid
  • Caring for Yourself
  • Supporting Your Family
  • Supporting Yourself and Coworkers at Work

Safety Activity Checkpoints Updated

In these days of stay-at-home orders and social distancing, many troops are engaging in virtual experiences that connect Girl Scout friends together. Safety is always at the front of our minds for all Girl Scout experiences, even when we’re meeting virtually. Girl Scouts of the USA has updated Safety Activity Checkpoints to include information on Coronavirus Safety in Girl Scouts and Have an Emergency Action Plan. A new chapter has been added for Virtual Troop Meetings and additions have been made to the chapter on Camping. This updated resource will be added to the Volunteer Resources page of our website as soon as we’ve made the necessary council customizations.

Safety Tips for Using Zoom (Updated 5/22/20)

Zoom meetings are a great way to connect with troop members and individual parents. You can go to and register for a free account that permits group meetings up to 40 minutes and one-on-one meetings for an unlimited amount of time. There are plenty of help videos on the website that explains all aspects of Zoom. If you wish to register for a paid account, it is only $14.99 per month and offers group meetings of an unlimited length.

You may have heard stories about Zoom meetings being hacked, but these were generally public meetings where the link was widely shared. It is very unlikely that a small private Zoom meeting would experience any type of disruption.

If you want to be extra careful, here are some steps you can take by changing your Zoom meeting settings:

  1. Change screen sharing to "Host Only."
  2. Disable "Join Before Host" so people can't cause trouble before you arrive or enable “Waiting Room” so you can personally admit each invitee
  3. Require a password
  4. Disable "File Transfer" so there's no digital virus sharing.
  5. Disable "Allow Removed Participants to Rejoin" so booted attendees can't slip back in.

Even if you do not do these things, there is only a very tiny likelihood of trouble because you will be emailing Zoom invitations to people you know. Refrain from posting a Zoom link on Facebook or any other social media.

Zoom meetings provide a great online forum and are used by many small organizations, including GSNEO, churches, and many clubs, large and small.

Have some fun and try an online meeting using Zoom!

Spring Renewal (Updated 5/22/20)

There’s so much more to explore when you renew as a VIP Girl Scout! Spring Renewal runs from April 1 until July 8. Girls renewing between April 1 and May 31 are considered VIP Girl Scouts. Please note, the dates are pushed back this year due to COVID-19. There are many exclusive opportunities for individual girls and troops who renew during Spring Renewal. Troops can renew all at once using troop funds or girls and adults can renew individually or by household.

Individual girls who renew their membership for the 2021 year by May 31 will become VIP Girl Scouts!

VIP Girl Scouts receive access to these special incentives:

  • GSNEO More to Explore: Superstar Series (virtual events and concerts by superstars for Girl Scouts)
  • Exclusive virtual meet and greets, behind-the-scenes events, and workshops
  • Special winter and spring events hosted by GSNEO
  • Private Facebook group for 2021 VIP Girl Scouts
  • 2021 More to Explore Spring Renewal fun patch

Turn the Town Green!

From June 1 to June 7 show your Girl Scout spirit by proudly displaying Girl Scout green at your home. This week will kick off the new More to Explore: Superstar Series (watch your email and social media for more on these singers, performers, and more!). Girls can show their spirit through some of the ideas on our Pinterest Board!

Visit the 2021 VIP Girl Scouts webpage for more information.

Troop and Service Unit Meetings

There’s comfort in what’s familiar, and by continuing troop traditions, you remind girls that they’re still on solid ground. Depending on their ages, ask your girls how they’d like to connect outside their usual troop meeting. Don't worry if they’re using a web or social platform you’re not as familiar with, because you’ll learn alongside them!

If your girls are younger or looking for guidance about how to stay in touch, check out companies offering free webinar services for groups. Try services from Google, Adobe, or Zoom, among many others, and see what works best for your troop.

And if connecting virtually isn’t a possibility, you can still show your girls what it means to be a sister to every Girl Scout by giving them a quick phone call to let them know you’re there for them.

Check out these Girl Scouts at Home resources for families!

Troop Maintenance

Is your troop accepting new members? As we continue to welcome new families to Girl Scouts at a time when girls need us the most, they’ll be searching the Opportunity Catalog for troops that can offer their girl an experience now. If your troop is meeting virtually, please update your troop description! If you need to change your troop’s desired number of girls temporarily, please use the Troop Changes Form. This is also a good time to check your contact information and update school information, phone numbers, and address. You can do this by logging into MyGS or by contacting us at

Based on feedback from customers, Girl Scouts is working to enhance our online member registration system. One of the new features for caregivers looking for a troop will be the ability to do an advanced search in the system for troops based on focus area, language, and association to schools or other community organizations. We are collecting this information now so we will be ready for the launch in December 2020. Please contact Customer Care or use the Troop Changes Form to add this new information for your troop.

Volunteer Recognition Celebration

The Volunteer Recognition Celebration originally scheduled for April 25, 2020 has been rescheduled for November 14, 2020 and will be held at the Chickadee Program Center at Camp Ledgewood. Join CEO Jane Christyson, GSNEO Board Chair Judy Matsko, Shayna Bartlett, and Kim Klima in celebrating GSNEO's 2020 Volunteer Recognition Awardees in this short, virtual ceremony.

As a surprise for our awardees we've created a Kudoboard with messages of gratitude from their nominators and endorsers! You can read and feel the love at

Volunteer Trainings

Many training classes have been cancelled or rescheduled for fall. If you signed up for a First Aid session, but your class is cancelled, your online portion is still good for 6 months. The Trip & Travel classes have been converted into online classes. Please check the event calendar for updates.

Membership Update

As Girl Scouts we have a duty to do what we can to help prevent the spread of this contagious disease, and above all else we must prioritize the health and safety of all members, girls and adults. Cancelling troop meetings is not required; however, maintaining a sense of normalcy is so important right now for girls and their families.

Even as we all practice social distancing (avoiding close contact with people by staying home or standing at least six feet away from others when you do need to go out), Girl Scouts is still a place where girls can feel supported and share honest conversations about what they’re feeling. Check out this great resource from GSUSA to help you keep the Girl Scout spirit going strong when your troop can’t actually meet face-to-face.

Programs and Camp Updates:

Day Pass Visitors

GSNEO Camps will be open for day visitors with a Day Pass over Memorial Day Weekend. Take advantage of this opportunity to get outdoors for a healthy walk with your family.

Day Pass reservations can be made online at least one business day in advance of your visit. Choose the camp you’d like to visit, click on Site Reservations, select the category Day Pass Requests, and pick your date! If you are not able to schedule in advance, no problem! When you decide “today” is a good day for a hike, just contact Customer Care at 800-852-4474 to place your request.

For passes on the weekend, please complete your pass request prior to 3pm on Friday. Please remember that Customer Care is not available after 5pm or on weekends.

What you need to know about your trip to a Girl Scout camp property:

  • Day Pass is required (see instructions below)
  • Latrines are open, but buildings and indoor restrooms are not
  • Pets are not permitted on GSNEO properties
  • Follow social distancing recommendations around other visitors
  • Campfires are permitted in designated areas; an Outdoor Essential certified volunteer is required to be at the fire while it is burning
  • Wipe down surfaces before and after use, including benches

What to pack/wear:

  • Disinfecting wipes and hand sanitizer
  • Toilet paper for the latrine
  • Water bottle and snacks
  • Weather-appropriate attire and closed-toe shoes

If you are going to camp, please consider helping our properties by looking for and pulling Garlic Mustard.

Troop and Service Unit Camping

The Troop-only camping weekend for May 29-31 has been cancelled., and overnight camping for troops and Service Units is suspended until further notice. If your Troop or Service Unit Campout was scheduled to camp before June 1 you have the option to get a credit or refund. Troops or Service Units that select to receive a credit will get first option to reschedule their campout. We hope to begin rescheduling these canceled events for the fall and will reassess as we move forward. Thank you for understanding. If you have questions or feedback contact customer care or email

Camp Open House Events

It’s that time of year! Time to gather the family, take a tour of camp, and get ready for summer fun! For some, it’s their first visit to camp. Others are seasoned campers who just want to enjoy another day at camp. To keep the fun going without gathering in person, we’re offering virtual open houses this spring. We’ll launch the open house on Facebook during the event’s regularly scheduled time (check the links below to attend). Can’t make it at 2:00 PM on Sundays? Watch the recording whenever it’s convenient for you. Be sure to gather your supplies for s’mores (you can use the microwave at home) and join us for each of the camp open house tours. Launching on Facebook at 2:00 PM and available after that at on our Girl Scouts at Home page.

Programs and Events

We’ve been fortunate to be able to change the format for some programs and we’ve started posting virtual program activities to keep girls engaged in the coming weeks! Join Natalie Lane (Disney), Catie Hewitt (Tink), and more for fun Girl Scout activities at our Girl Scouts at Home page.

As we continue to monitor orders and recommendations from the state of Ohio and the CDC, our team will revise decisions about registration and events accordingly and continually update any cancellation notices on our event calendar. We will communicate directly with registered participants about any changes, cancellations, and refund information. We are looking a minimum of at least two weeks ahead for any changes.

As always, we will provide refunds for any programs cancelled by GSNEO. Refunds will be issued using the same method of payment used for the registration (credit card, pathway passes, etc.). At this time, any newly issued Pathway Passes, as well as those re-activated with a refund, will have an expiration date of March 15, 2021, allowing time to use these for our new summer options, fall and spring programs, and summer 2021 program registration.

We have a handful of programs with specific updates we want you to be aware of, including:

Cadette Summit (Updated 4/10/20)

A few weeks ago, we delayed registration for the Cadette Summit to April 15. As this date draws near, and we still have little confirmed information on when our stay-at-home orders will begin to lift, we now made the determination to further delay registration for this event. The Adult and Girl Leadership Teams are brainstorming alternative plans and date options for a Cadette Summit. We’ll keep you posted with information as soon as it becomes available. One question we know you will ask is “I was planning to attend Cadette Summit but will be bridging to a Girl Scout Senior this year. Can I still attend this year’s Cadette Summit?” The answer is YES, absolutely! More details coming soon!

Goodwill Good Turn Day

In order to accommodate Girl Scouts and their families, most Goodwill Industries in our area will be extending Goodwill Good Turn Day over the next nine weeks. Girl Scouts may drop off their donations between March 21 and May 23, with varying hours and drop off methods depending on the location. Stores listed under Goodwill Industries of Akron will only be available for Good Turn Day on March 21 with a manager available for accepting donations. Please check this updated listing to confirm the information that we have available as of today (3/20/2020). Some sights are no longer able to participate and are indicated with a strikeout line on the updated list. As schedules may change over the next several weeks, please contact your local Goodwill to confirm times and dates before dropping off or follow your local Goodwill Facebook page for regular updates.

Help collect clothing and goods to support Goodwill Industries' employment placement and training programs. Collect three (3) bags of donations (try to fill at least 3 plastic grocery bags) to earn the Good Turn Day participation patch. Participate with the Goodwill location of your choice to receive your Good Turn Day patch!


The GSNEO hosted Destination: Tall Ship Sail School scheduled for July 2020 has been cancelled for this summer. We are in communication with the US Brig Niagara team to schedule for summer 2021 if possible.

Business of Babysitting

Business of Babysitting programs and overnights are cancelled for March (Ledgewood) and April (Intergrove). We know this program is popular with our Girl Scout Cadettes and we currently have limited capacity for participation. We are revising our program delivery to allow for larger capacity programs to begin this fall. We’ll keep you posted on the plans!

Ohio State Fair (Updated 5/27/20)

The Ohio Expositions Commission announced that it will cancel the 2020 Ohio State Fair, originally scheduled for July 29 – August 9 in Columbus. Members of the Commission expressed concern for public health, as well as the financial feasibility of hosting a socially distant fair that would adhere to social distancing protocols and its impact on the long-term viability of the Ohio State Fair.

Gold Award

All in-person Go for The Gold workshops have been changed to videoconference formats. Anyone registered to attend the in-person workshop has received email with the login information for videoconference. The Highest Awards committee is conducting videoconferences for initial interviews for project proposals, as well as final report interviews with the girls. This will allow all girls to stay on track for launching their Gold Award projects.

We realize the current orders for closures and social distancing may have a severe impact on girls’ who are currently conducting their projects. We will be in communication with girls to assure them we will support them and be flexible with the timeline of their projects.

GSNEO Graduating Senior College Scholarships Application

It’s that time of year for our Girl Scouts who are graduating from high school. To remove as many barriers as possible for girls to apply, we have extended the application deadline to May 15, 2020. We hope this gives girls enough time to secure school transcripts and letters of recommendation. We have updated the application to electronic submission. You can access scholarship application on our website.

G.I.R.L. 2020 Convention (Updated 5/8/20)

We heard from many people who were planning to participate in the G.I.R.L. 2020/55th National Council Session that they were looking forward to being in Orlando, Florida, for convention—with several members asking if our next triennial convention could take place there. To that end, we have good news: the GSUSA board voted during its recent regularly scheduled meeting to hold our Movement’s next convention (2023) in Orlando.

We’ll share more details, including dates, as we have them, and we ask for your patience as we plan our first-ever virtual National Council Session for October 2020 and work with our partners in Orlando to start planning 2023. We strongly encourage everyone who was looking forward to our 2020 convention to stay connected with our Movement—we’re already excited about the possibilities for a memorable 2023 convention in Orlando!

Summer Camp

Difficult decisions have been made, but we have good news too!

The health, safety, and well-being of our Girl Scout family is most important to us. We have been closely monitoring communication from the state of Ohio and the CDC for orders, health and sanitation requirements, responsible protocols, and projections for reopening businesses this summer, including camps. Currently, the summer season has many uncertainties related to large group gatherings, such as our summer camp offerings. To be respectful of our campers and their families, as well as our seasonal camp staff and volunteers, we felt it was important to make decisions and share these with you by May 1.

While these are difficult, heartbreaking decisions, we feel they are the most responsible decisions for our council and all of our members. All programs at our camps are cancelled for this summer: Resident Camp, CORE Camp, One-Day Girl Programs, Week-long Day Camp for Daisies & Brownies, and Family Camp events. In addition, our special overnight community camp, Camp Throwback, is cancelled this year. Volunteer-led Community Day Camps scheduled in the month of June are cancelled, and we will continue to monitor information to make a decision in the next few weeks for Community Day Camps scheduled in July.

Notification has been sent to all campers that were already registered for this summer. Refunds will be processed beginning the week of May 11 – and we appreciate your patience as we process refunds for more than 2000 campers. As always, refunds will be issued in the same manner that payments were made. Summer camp refunds will include an extended expiration date of March 15, 2021 for any reissued Pathway Passes. We want girls to be able to use these earned rewards to register for programs this summer or fall, or even for summer camp next year!

We know that summer camp is the highlight of the year for many Girl Scouts. They reconnect with campers and camp staff, meet new friends, sing songs along the trails, enjoy s’mores by a campfire, sleep under the stars, swim, play games, paddle canoes, and so much more. Summer camp makes memories to last a lifetime.

Of course, we don’t want girls to miss out on the fun – even if it has to be different this year! The good news? Our team is making new plans and we sincerely hope our campers join us for some virtual or at-home programs. To get started, we’ll offer a variety of weeklong Camp at Home sessions, engaging girls in a live virtual gathering each morning and afternoon, with activities for girls to do on their own throughout the day. Other options will be Badge-in-a-Box and Family Activity Kits that can be completed whenever you’d like. More details on each of these, along with registration information will be rolled out in the coming weeks.

Watch your email, the GSNEO website, and our social media platforms to keep up-to-date!

Refunds for Cancelled Programs

Refunds will be issued to everyone who was registered for a Summer Camp-related program and any other recently cancelled program, unless you completed the separate form to elect to donate your deposit. We appreciate your patience as we work as quickly as possible to refund each individual registration. It is not necessary to submit a refund request if your program has been cancelled. You will receive an email confirmation once we have completed our processing, but it may take 3 – 5 business days for your bank to show the refund. If you haven’t received a confirmation of your refund by June 3, 2020, please reach out to Customer Care on or after that date.


Cookie Program (Updated 5/22/20)

This year’s cookie season is definitely one for the history books! Just after troops picked up cases and cases of cookies at delivery sites throughout Northeast Ohio, the sales strategy we’ve used for decades was swiftly changed and cookie booths were cancelled to protect everyone from exposure to the Coronavirus.

Many girls continued to sell cookies using Digital Cookie, social media, and word of mouth – resulting in lots of cookies being donated to worthy causes.

While many troops have sold their inventory, others are waiting for cookie booth sales to resume. That time has arrived – with some important changes for everyone’s safety: We are allowing “My Sale” drive-thru cookie booths to begin.

  • May 30 – My Sale Drive Thru Cookie Booths begin. Requests are submitted through eBudde. Please see this Safe Selling Strategy- Drive Thru Booths flyer for more details
  • June 14 – Cookie Program ends. Digital Cookie ends. Girl money is due to troop
  • June 22 – Troops allocate cookies and submit final rewards in eBudde. Ensure all funds are deposited in troop account
  • June 29 – 2nd round of ACH debits begin. We will debit for remaining balance due in eBudde. If a Delayed Payment report was received, troops need to update status if debit needs to be adjusted
  • End of July – Rewards ship to Service Units for distribution

Cookie Rewards

Due to the current circumstances and suspended operations of event locations, the following changes have been made to the 2020 rewards lineup:

  • 400+ Packages – Weekender tote OR 1 shoe donation. Either choice includes a $10 Pathway Pass
  • 600+ Packages – Cookie Shake Sack Blanket OR Portable Charger OR 1 pair of shoes donation. Any choice includes a $15 Pathway Pass
  • 800+ Packages – Kiwi Crate 2-month subscription OR 1 Girl Membership renewal plus $10 Council Shop credit OR 2 pairs of shoes donation. Any choice includes a $15 Pathway Pass
  • 1000+ Packages – String of Pearls Club and $25 Pathway Pass. In lieu of an event at the zoo, girls will be sent a special gift box including their pearl and some additional surprise items and will receive social media recognition
  • 1500+ Packages – Butterfly tapestry and Butterfly kit OR 3 pairs of shoes donation. Either choice includes a $25 Pathway Pass.

There are no changes to items below the 400+ or above the 1500+ package levels. All rewards items are listed on the back of the Order Card.

Final Steps

  • Please allocate all sold cookies to the girls who sold them. Instructions are on page 48 of the Cookie Manager Manual
  • Please record all payments received against each girl, instructions are also on page 48
  • Reach out to any families who had not been able to deliver/pay and see if their circumstances have changed. Notify Customer Care of any completed payments for girls who had been previously submitted on a Delayed Payment Report
  • Select Reward choices as applicable and submit Final Rewards, see pages 50-51
  • If you have unsold cookies, please consider posting on the Cookie Exchange Tab as other troops may still need inventory to fill orders
  • Unsold inventory may be sold until the expiration date on the package, September 1, 2020

Help a troop, help a first responder, help yourself!

Treat Them

Donations can be made to the Girl Scouts of North East Ohio “Cookie Relief Fund,” and we will make sure the cookies purchased from a Girl Scout are delivered to local non-profits, health professionals, and first responders. Visit

The Cookie Relief fund was established to help reduce the inventory of cookies across our 18 counties by funding opportunities to donate troop cookies to area nonprofits, health workers, and first responders. Further information will follow on how to apply for available funds, if needed.

Do you know of a company or an individual who would like to support the cookie relief fund? Please connect them with Julie Weagraff, Vice President, Fund Development at

Share our post on Facebook and LinkedIn to spread the word!


Eat Them

Cookie customers can fill out the Cookie Request form, and they will be connected to troops using the Digital Cookie Platform. From there, customers can order cookies, pay online, and choose a delivery option.

If your troop is interested in signing up to take orders via Digital Cookie, please use the link in the Help Center Tab in eBudde under Sign Up for Cookie Customers. Your Cookie Manager will be able to access this link.

Questions about the Cookie Relief fund or the Cookie Request form? Contact Customer Care at 1-800-852-4474.

Share our post on Facebook and LinkedIn to spread the word!


What about Pathway Passes earned during the Cookie Program?

Pathway Passes earned during the 2020 Cookie Program will expire March 15, 2021. Passes will be uploaded May 6 based on allocated cookie totals. Additional Pathway Passes will upload in June based on girl final numbers.

Is our Girl Scout council taking cookies back?

While we are not able to take the cookies back, we have expanded opportunities for troops to sell their inventory, including keeping Digital Cookie open and allowing for porch pickup/delivery while following CDC guidelines. We very much care about our members and want to see our troops be successful in reaching their financial and individual goals.

What is happening with the Cookie Relief Fund?

At the end of the Cookie Program, the funds raised will be used to assist troops that have remaining inventory. The donations will be used to purchase Cookies that will be donated to local non-profits, first responders, and health professionals. The funds will obviously be limited and we want to make sure that they are distributed in an equitable way. Troops should do all they can to help themselves first.

Retail Shop:

Retail (Updated 5/22/20)
Curbside Pickup

Available on select days in May, we will be expanding to more days in June. Request curbside pick-up for all your Girl Scout Shop needs, including all GSNEO exclusive items. Call in your order during business hours 800-852-4474 X 0411 or fill out our online form to place your order and request a pickup time. Orders must be received at least 2 hours prior to the pick-up time. Credit and debit cards preferred, troop checks also acceptable.

Curbside Pick-Up days and times:

  • Tues. 5/26 in Lorain 9-1 PM
  • Tues. 5/26 in Macedonia 1-4 PM
  • Wed. 5/27 in North Canton 10-2 PM
  • Thur. 5/28 in Youngstown 10-2 PM
Shop Reopens June 2

Beginning June 2, 2020 the GSNEO Shop and Unique Boutiques will open, and shopping will be by appointment only. Appointments are available on the following schedule:
Macedonia, North Canton, Lorain

  • Tuesday – Friday, 9:00am-4:30pm 
  • Saturday, June 13th 9:00am-1:00pm (Macedonia) 
  • Saturday, June 20th 9:00am-1:00pm (North Canton & Lorain)


  • Tuesday – Thursday, 9:00am-4:30pm 

Following Ohio health guidelines, we are limiting the number of people who can be in the retail location at one time. Families are asked to limit shoppers to one person per family. If you choose to show up without an appointment, you will be asked to wait in your car or in the lobby until an opening is available. For the safety of our staff and all customers, face coverings will be required while shopping. You can make your appointment beginning May 26th by calling Customer Care or visiting us online.

We will continue to offer curbside pickup during the month of June on Tuesday – Friday from 10am – 4pm (Youngstown is available Tuesday – Thursday). Call in your order during business hours 800-852-4474 X 0411 or fill out our online form to place your order and request a pickup time. Orders must be received at least 2 hours prior to the requested pick-up time. Credit and Debit Cards preferred, troop checks also acceptable.

GSNEO Fun Patches

You can order using this link or order with your the rest of your order for curbside pick-up.