ACTIVE Network | Girl Scouts of North East Ohio

How do I access my ACTIVE Network account? toggle arrow

Your login is the email address you have on file with Girl Scouts. To sign in, click “Forgot your password?” and follow the prompts to reset it.

Still need help?
Contact us at 800-852-4474, customercare@gsneo.org, or via live chat.

Help not available right now? From Feb 20 – Mar 2 we’re temporarily removing the barrier to create your own account. That means if you’re in a pinch (particularly at camp registration opening time), you can create your own. Note: You will need to use an email address other than what is on file for your Girl Scout account, and for good measure, send us a message at customercare@gsneo.org to let us know so that we can connect your orders back to your member account.

How do I update my info in ACTIVE Network? toggle arrow

Personal information—such as names, addresses, and phone numbers—should be updated in your Girl Scout (MyGS) account. If you need help making changes, please contact Customer Care.

Why? ACTIVE Network pulls its information directly from your MyGS account through regular data uploads. Any updates made in ACTIVE Network will not sync back to MyGS and will be overwritten during the next scheduled upload. To ensure your information stays accurate, always update info at the source — MyGS — first.

How do I register for an Activity? toggle arrow

Once your account has been established, registration for Activities is easy:

Click the View Activities button on the registration home page.
Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
Click the Add to My Cart button if you wish to register for the Activity.
Next, sign in to your online registration account by entering your Email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
Confirm your Activity name, date and time, enrollee and price.
From your shopping cart, be sure to apply any applicable coupons (in the Apply Coupons box), or Pathway Pass program credits (in the Use Subsidy box), as applicable, with any coupons being applied first.
Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of “13 Years or Older”. Click Continue.
*Please Note: The name and address must match those that are on file with your credit company.
Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

Account Visibility of Family and Troop Members toggle arrow

At initial upload and system launch, GSNEO staff had been uploading all volunteers in each troop to the troop “family” within ActiveNet.

We determined that more balance was needed to safeguard customer information, so moving forward, only adults in troop leadership and youth members will be included in troops within ActiveNet.

As a caregiver to a Girl Scout, you have access to:

Members of your household family (to enroll in activities).
Ability to access/use coupons and program credit funds for those in your household family.
Visibility to enrollments and reservations for those in your household family.
The contact and personal information for those in your household.

*Please do not make changes directly to Active for this information, as it will be overwritten by our weekly upload unless you change it yourself within MyGS or request a change through Customer Care.

As a troop leadership volunteer, you have more visibility/access, including ability to:

See registrations for any/all events for all youth members and other troop leadership
Complete registrations/enrollments for any member on your roster within ActiveNet
Use program credit funds (Pathway Passes) or coupons (for Scoutship and Juliette funds, for example) toward the purchase of any enrollment for the individual's awarded the funds.
The contact and personal information for those on your roster in ActiveNet.

*Please do not make changes directly to Active for this information, as it will be overwritten by our weekly upload unless you change it yourself within MyGS or request a change through Customer Care.

How do I register someone not on my ActiveNet roster? toggle arrow

Best practice will always be for families to register themselves directly for activities.

If/when that's not an option, troop leadership can select “Add a Family Member” during enrollments to include those individuals who are not on their roster. It is important to note that when adding a “Family Member”:

You need complete contact info (like birthdate, email, address, phone, proper spelling of names).
You won't have access to the member’s program credits or coupons for use with the purchase.
This new person account will be shown as a family member in your troop within ACTIVE, but the customer will not have visibility (because they it's not their actual customer account).

*The duplicate account may require staff to merge customer records or move registrations to the correct customer record.

How do I view my available Pathway Pass Program Credits? toggle arrow

First log in to your ACTIVE Network account.

From your My Account screen, look under Payment and Order Management.

Select Pathway Pass Program Credits.

You are able to see the available program credits for all family members in your household. The Pathway Pass Program Credits section only shows if your family has available funds.

Reminder that Pathway Pass program credits are individual rewards, and can only be spent by or on behalf of the member who was awarded the credits, for that specific awardee.

How will Pathway Pass Program credits work in ACTIVE? toggle arrow

Pathway Pass Program Credits will still be assigned to the member who received the reward, and can be spent by or on behalf of that member when registering for an eligible program or activity. There are no coupon codes to collect, look-up, or maintain — your Girl Scout’s program credit balance will be available onscreen during checkout to the caregiver or troop leader making the purchase on behalf of the Girl Scout.

The purchaser has the option to apply the funds during checkout, apply a partial amount, or save them for a future purchase.

Can Pathway Pass Program Credits be shared to other members? toggle arrow

No; Pathway Pass Program Credit funds are individual, not troop, rewards and can only be spent by or on behalf of the member who was awarded the credits.

Pathway Pass program credits have always been intended to be used only by the member who earned them. Previously, our system did not allow us to enforce this limitation. This does not represent a change in policy; rather, our enhanced system now enables us to apply the existing policy more effectively.

What's happening with Pathway Pass expiration dates in ACTIVE? toggle arrow

Girl Scouts with more than one kind of valid* Pathway Pass program credit will notice a difference in ACTIVE Network. The system will currently only allow the first-expiring kind of passes to be applied in a single transaction, which then must be paid in full before other program credits were released for use on future transactions. We want youth to have access to all of their Pathway Pass program credits, so there’s a “work around” in place while we work with ACTIVE Network to gain the full functionality of Pathway Pass program credits.
*awarded, not used, and not yet expired

For now, here’s what you can expect:
Youth with only one kind of valid* Pathway Passes will have that program credit in ACTIVE Network showing the expected expiration date. There is no impact for youth whose passes are from only one product program/source.
Youth with valid Pathway Passes awarded from multiple sources (like rewards from multiple product programs) will have them all combined as a single credit amount in ACTIVE Network. The expiration date will be set to the soonest expiring passes. After that date, any remaining, valid program credit funds will be reissued with the next nearest Pathway Pass expiration date, enabling youth to continue spending their credits.

We hope to have resolution to the current issue before the 2026 Girl Scout Cookie Program passes are awarded. In the meantime, if you have questions related to program credit funds for your Girl Scout, please reach out to Customer Care.

How do I reserve a facility? toggle arrow

Once your account has been established, here are the steps to reserve a facility:

From the GSNEO Active homepage, select Reservations from the menu at the top right of your screen.
Choose your Reservation experience: Overnight, Equipment Rental, Day Pass, Day Use, or Meeting Room.
Use the filters at the top of the search and select the facility you would like to reserve.
You will be prompted to sign into your account, if you have not already.
In the box on the right, edit the number of attendees and select your dates. Alternatively, you scroll and select dates in the calendar further down the page.
Select the green Apply button, then the green Proceed.
Fill in Event Details and confirm your event type, completing the Custom questions regarding your reservation. Be sure to use Troop Campout, Service Unit Campout, or Other for your event name (as applicable).
Click the Green “Add to Cart” button and confirm all information for reservation.
Click the Green “Check out” to proceed with payment through the secure site. Enter your payment info, review and agree to any waivers (as applicable), and confirm the payer meets the age requirement of “13 Years or Older”.
Click the Green “Pay” button.

*Please Note: The name and address must match those that are on file with your credit company. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

Have there been any changes to reservation policy? toggle arrow

There are two changes to take note of:

Our rolling calendar has gone back to 180 days and 120 days for service units and troops, respectively, as the ACTIVE system works on days and not months.
In response to customer feedback, our facility reservations will now open at 6:00am on the first allowed date, instead of 12:00am. This also corresponds with the time our activity registrations open.

I see a mention of “Residents” in facility reservations. What does that mean? toggle arrow

The reservation rules let all who reserve know that “Residents” can reserve 180 days in advance. At GSNEO, we’ve used the “Resident” designation within ACTIVE to indicate our Service Unit Directors, which allows them the longer reservation timeline. We realize the terminology here is confusing, and we wish we could change it, too!